Norton IS 2010 Activation

Hi.  I have purchased a 3 pc license edition.  This has been confirmed by the entry in mynortonaccount.com. However when I try and activate it on a second PC it tells me I have used up all of my activations.  I have checked on mynortonaccount.com and it says there are still 2 activations left.  I have triple checked the license number.  Trying to install on a Dell Latitude Laptop with XP Pro.  Any help would be appreciated