Norton IS missed many viruses! What to do?!

It doesnt seem to do any regular scan.  I tried to schedule it more often but I only find the choice of letting Norton decide when to do it (when conputer is not being used) 

Today it found : 2 - Trojan.Gen.SMH and 2 - Trojan.Zbot, This is after finding both yesterday also.  How are these getting onto my computer and why isnt Norton catching it 1st?

 

I have Alienware computer & I use IE11 and Windows live mail for home and Thunderbird for business.

 

Thanks,

KAt

You say your guru found a dozen viruses with AVG and Malwarebyes. If it was malwarebytes that found the issues, they may not have actually been viruses, but PUPs, Possibly Unwanted Programs. As these do not actually harm your computer, Norton does not focus on them. In addition, they are always installed with the users permission, although admittedly the permission is often hidden in a EULA.

 

Did your guru give you a list of the virus names that were found?

 

 

 

Nope, they were viruses.  He gave me a different number for PUPs, and I didn't take that too seriously, as have run into that problem in the past.  Nope, didn't get a list, wish I had.  I'm currently running Avira on my husband's desktop to see how it's doing.  My laptop, so far, is running much better.

Without knowing what was actually detected, it is impossible to say if Norton missed anything that it should have caught.  Malwarebytes is configured purposely to alert to some types of things that most AV programs skip, and is also notorious for listing tens of separate items that all belong to one single detection, leading unwary users to believe that they have multiple infections when they may only have something like one potentially unwanted toolbar detected as many associated files and registry keys.


SendOfJive wrote:

Malwarebytes...is also notorious for listing tens of separate items that all belong to one single detection, leading unwary users to believe that they have multiple infections when they may only have something like one potentially unwanted toolbar detected as many associated files and registry keys.


How about 300--all associated with a single program! :smileylol:  That's how many that were found on one of our computers.


Inquirer wrote:

SendOfJive wrote:

Malwarebytes...is also notorious for listing tens of separate items that all belong to one single detection, leading unwary users to believe that they have multiple infections when they may only have something like one potentially unwanted toolbar detected as many associated files and registry keys.


How about 300--all associated with a single program! :smileylol:  That's how many that were found on one of our computers.


These can be remnants left in the registry after the infection was removed.

 

 

 


nwislander wrote:

He ran AVG and Malwarebyte scans and picked up a dozen viruses


Hi mwsilander,

Just my 2¢:

 

 

Since MBAM does not detect viruses, that means AVG detected them.  For $175, I would expect my Guru to provide a list of each virus and what was done to ensure their successfuly proper removal. 

 

I know it's no help now, but have a Google look around in regards to AVG and false positives - IMHO AVG does not have the best track record.

 

Now with that said, have you googled "blue screen with power state"?  It seems I do not see a mention of virus causing this situation.

 

 

 

 

I actually hate AVG, so not headed there unless the other products go belly-up:smileyvery-happy:  Yes, I did Google the power-state thing.  All I know right now is what he told me -- no driver problems, which I was expecting to have -- just virus problems.  So far, so good with the laptop the last two days, so he did something right.  But it's a drag not to have a list of these alleged viruses, I agree! 

 

As far as Norton IS goes, it runs on my husband's desktop, and last night I ran Avira to see if it would pick anything up.  Only got one hit, Adware.  So I'll stick with Norton for now, and back it up with Avira every once in awhile.  Thanks for all the responses!


Inquirer wrote:
How about 300--all associated with a single program! :smileylol:  That's how many that were found on one of our computers.

Yep, Malwarebytes can certainly make things look much worse than they are.  Also, Malwarebytes detects and reports such things as system settings that have been changed from the Windows defaults - changes which are often the result of legitimate programs making necessary and desired modifications to the system.  That's why the only way to know if Malwarebytes detected significant threats is to know what it actually reported finding on the system. 

Here is and example of what SOJ was saying ,  1 PUP noticed,  which does bring in another PUP, so 2 PUP's but this is the object list

 

Start counting

 

 Stuff it, still too long, time to attach example log

 

Quads