I am also very disappointed in Norton. On 3/15/09, my grandchildren were playing games on the computer, a site they use often. They have "preteen" security, no downloads or email access. Somehow a Virus was downloaded anyway, VirusScanner 2009. I ran Norton full scan (took 7 hours) and Norton did not remove or identify it. Finally called them, via chat. The staff were very familiar with it, in fact they told me that it was VirusScanner 2009 virus, I had only indented desktoprepairpackage. They said they had to get on my system to remove it, but only if I paid the $99. I did, because I needed my computer for business. After they finished, I researched and found that this is a know virus, and that other virus software, such as Webroot, etc., catch and remove it. I complained to Norton and they finally, reluctantly agreed to refund me $50, but would not give me a full refund because a technician had signed on and remotely accessed my system. This sure seems like a scam to me, allow a virus through your software and then charge to remove it. Say that you have to remotely access the computer to remove and then charge because you remotely accessed the computer.
My subscription expires in April, and I am not even waiting until then, I will purchase another product. I have always used Norton since the mid 90's, but not anymore. Also, not easy to deal with customer service staff, hard to understand, apparently outsourced to India.