Norton Keeps Crashing both my FireFox and Chrome
These Are Images are whats happening, i put it into silent mode and its still doing it now.
http://img841.imageshack.us/img841/4193/kll6.png
http://img844.imageshack.us/img844/420/nt3o.png
http://img545.imageshack.us/img545/9729/ryv1.png
I Am A Student and I Study From Home, and this is stopping me so please someone help me.
I am working on 2 systems with this at the moment.
http://qmalwareremoval.freeforums.net/thread/63/fake-attack-misleading-application-downloading
http://qmalwareremoval.freeforums.net/thread/62/fake-app-attack-problem
Quads
Hi, NeoAndroid; welcome to our community!
If Quads is recognizing it, that means your computer has contracted a serious infection--one that security software alone won't be able to handle. If you're prepared to follow his instructions exactly, without trying any of your own ideas or soliciting advice from others about it (each of which can be very dangerous), then you may want to go to his removal forum and open a case. He can be a hard taskmaster--but he gets results...and it sounds like he already knows how to get the best of this one.
V/R,
--DistEd2
Okay i have done that, but i dont like how its being handled, obviously i put my faith into Nortons secruity software and then basically on the forums im being told to go elsewhere for the help, which is fine but shouldnt yourselves also be looking into the issue. Especially since its your system thats allowed it in, Norton boasts about how many threats its protected me from but its let something like this in. Dont you think a "were looking at how to block this with Norton but currently we recommend going to Quads for help on the issue now" Also im not tech savvy so saying "hard taskmaster" would put someone like me already in a more worried state about their system. Since i cant afford a new one.
Quads will let you know what it is. Some of these kinds of things are not actually mlware, but junk programs that come in when you download something. The mere fact of having an antivirus is not bullet-proof. People make money writing new droppers all the time. The anti-virus companies have to obtain samples of each new dropper before they can add it to definitions. If you allow it, it becomes more difficult to stop.
Hi, NeoAndroid,
I understand your frustration--but it sounds like you're unser the misimpression that we work for Norton. We don't--not even us Gurus--we're just users like you who came to the Forums needing help, found it, and stuck around to help others. So all we can do is offer you what is, in our experience, the best advice to solve your problem: we aren't authorized to speak for Norton (so we can't say they're working on it, unless they've explicitly told us).
As @delphinium notes, malware is a constant "arms race," with savvy, creative "good guys" like the folks at Norton racing to keep you safe...and an equally dedicated, equally bright adversary--the cybercriminals who want to do you harm--figuring out new, stealthier ways to sneak around that protection. Norton defeats those too, once they've been discovered, and the race goes on.
In the meantime, Norton does offer a service to rid your system of these newer, more sophisticated threats that manage to sneak by...but it's a paid service outside what's covered by your subscription, since the level of intervention is so high (and since, as delphinium also notes, the user has so often been conned into doing something that helped the malware sneak around Norton). Fortunately, they also allow us to refer you to otherprofessionals, like Quads, who have the necessary qualifications but do such work pro bono on other forums.
And sorry about the "hard taskmaster" bit; I just feel some obligation to caution folks that while Quads is one of the best at this--in the world, in my opinion--he is all business: there's nothing comforting or "warm and fuzzy" about him. And he expects absolute adherence to his rules and directions from beginning to end, because of the severe damage that can be done by folks who step outside such guidance.
Good luck, and keep us posted. We're committed to helping you through this.
V/R,
--DistEd2
I must apologize to you then because of your difference in your banner and such where your name is, i mistook it as you working for Norton themselves. As in the cases on the forums i visit if the names are different or similar to how yours are they actually work for the company, etc.
Quads has been able to get rid of whatever the issue was blocking my Chrome and Firefox, hes just helping me now with somestuff he noticed that was off with my Laptop. So i am very grateful about that.
But overal im able to study again using Chrome without norton closing it down, and thats good now so thanks. And thank you for referring me to Quads as well i have followed his instructions, and havent done anything on my own without his say so, and i havent had the experince of him being rude or anything etc, im guessing thats thought because im listening to him and as you said doing exactly what he has said and not doing anything on my own.
Though if Norton are able to offer the same help to their customers but you have to pay extra, i think thats cheeky imo. People are more likely to keep renewed if that was in the system as well
Thank you for your help in the matter and pointing me towards Quads. And i apologize to you again, i honestly thought you worked for Norton...
- Stuart
No worries--we're here to help, so my main concern is that you're back in business.
Glad Quads was able to square you away. Your experience of him is pretty much as I expected, as long as you know in advance what you're getting into, and it doesn't catch you by surprise. What's tough is that for us "mere mortals," it's easy to run afoul of the stated rules without realizing that what you did overstepped some bounds...unless you go in knowing that you need to be very very strict about them. And then suddently you're being told that your thread is being closed for not following directions--not because Quads is mean and inflexible, but rather because it's way too easy to end up with an irate user who's got a bricked system from "following your instructions" --only he also did something that a friend told him to do that he never bothered to mention. So eventually you just learn to close the thread and walk away, anytime you learn that the user is doing "other things" that you don't have oversight of. Or at least that's my understanding.
Anyhow, anything he might lack in "bedside manner," he makes up for in results--and I'm glad to hear you've gotten the benefit of that. Good luck, and stay safe out there.
BTW, Norton does offer a "premium" service that includes removalist services, called Norton One:
It costs a bit more, but it has a lot of advantages--from prioritized, more personal attention to easier cross-platform,, multiple-license management. I'm a subscriber myself, and I love it. But if you had any idea what Quads' time is worth on the open market, you'd understand why--one way or the other--Norton has to charge extra for these services: otherwise we'd all have to pay more for our subscriptions, even if we use Norton for decades and never get an infection. And that certainly wouldn't be fair.
V/R,
--DistEd2
<< I must apologize to you then because of your difference in your banner and such where your name is, i mistook it as you working for Norton themselves. As in the cases on the forums i visit if the names are different or similar to how yours are they actually work for the company, etc. >>
Stuart -- Understandable and it is true here too since the Norton Staff who post here have their names in red --
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