“Why won’t it print??”
“What’s taking this thing so long?”
“Plug-in? What’s a plug-in?”
As the weather turns colder, and our families spend more time at home, there’s usually one topic we can all agree on: there’s something wrong with the computer. Too slow? Prone to crashing? Fan running far too hot or loud on your laptop or desktop? For many of these common computing woes it might seem the only thing to do is chuck the computer and get a new one .Some people take the concept of “chucking” to the literal extreme. Take a look:
Ah catharsis can be beautiful but if your wallet is as lean and mean as mine, you’re probably trying to squeak a few more years’ use out of your family computer. Or with a child about to go to college, you were perhaps saving to get them a spiffy new laptop. Either way, you’ve got to get the old family workhorse in better shape. And with the holidays upon us, many people will be getting new devices like smart phones, tablets, and new printers and might have trouble setting them up. It can be frustrating and if you don’t feel confident fixing it or your tech savvy friend is away on vacation, you may even feel alone.
Good news, there’s a service from Norton that can handle every one of those scenarios and do it over the internet. We’ve got the most highly trained, kind and gentle folks standing by. They speak your language, understand your situation and can either guide you to the solution to get your computer tuned up or will remotely take over, while you just watch and learn. I’ve used the service myself and have to admit I was surprised when the tech diagnosed our computer’s CPU fan was overworked and asked me if we had long-haired dogs. Was he a mind reader or was the webcam on? No, but the tech in Seattle figured out we probably had some doggy dust bunnies clogging the works and he was right. A little vacuuming and some other remote adjustments the tech made helped our old computer keep on truckin’.
You know how you have your phone list posted with important contacts like the babysitter, pediatrician, school and pizza delivery numbers listed? I’d recommend posting this phone number (Norton Live: 1-855-294-3750) next to the family computer for similarly urgent needs. You never know when you might want trustworthy tech help, 24/7 and from a brand you can trust. For now, just visit our Facebook page to get more information: www.facebook.com/norton.