I'm using Norton Security Suite through Comcast. Norton could no longer update, and so I reinstalled Norton as recommended by the website. Unfortunately, now my new version can't authenticate or connect to the LiveUpdate server. I can ping liveupdate.norton.com successfully. When I run Norton Autofix, it tells me that the error was 8921, 229. Internet Connectivity Repair fails, and then when it gives the final page stating that the error code is still the same. I manually updated the Norton definitions, ran a full system scan. I installed Malwarebytes and ran a full scan. I've followed all instructions on Norton's (outdated) help page for this error. The problem still persists. Any suggestions?
Sidenote: Chrome can't update either, returning Error 7 (update server not available). I assume this is related, but I can't be sure.
Did everything except changing the proxy settings. I don't have one enabled, and I can't change the setting because Norton has locked down because I haven't activated.
Am I correct in understanding that your past installation attempts have worked up to the point of activating your Norton Security Suite? If this is the case, please insure you are logged into your Comcast Primary Account, and you are trying to install from your home modem.
I have already tried reinstalling using Norton's tools, and the problem isn't that it's not accepting my credentials. It's not capable of communicating with the sever. I've tried with the firewall disabled, no difference.
I have already tried reinstalling using Norton's tools, and the problem isn't that it's not accepting my credentials. It's not capable of communicating with the sever. I've tried with the firewall disabled, no difference.
Please tell us the exact name of the "Norton Tools" you used for reinstalling - for example Norton Remove and Reinstall Tool or Norton Removal Tool - as they are 2 different tools with different functions.
Have you tried in any other browser - so as to eliminate Chrome being the cause?