I RENEWED MY SUBSCRIPTION TO NORTON INTERNET SECURITY A FEW DAYS AGO BUT DID NOT OPT TO “UPGRADE” TO VERSION 2011 – BECAUSE I OPTED FOR THE “UPGRADE” TO THE NEWEST VERSION LAST YEAR OR THE YEAR BEFORE AND I DIDN’T LIKE THE LOOKS OF THE NEW INTERFACE – JUST BECAUSE YOU’RE PAYING DESIGNERS TO MAKE CHANGES IN THE INTERFACE DOESN’T MEAN THEY’RE IMPROVING IT. TODAY MY COMPUTER WAS RECEIVING A LOT OF DATA (AS EVIDENCED BY THE SEND/RECEIVE INDICATORS) AND I COULDN’T TELL WHERE IT WAS COMING FROM. I OPENED THE CONNECTION STATUS INDICATOR AND GOT AN IP ADDRESS FROM THERE AND GOOGLED IT BUT I COULDN’T FIND ITS IDENTITY. I CALLED SYMANTEC BECAUSE I THOUGHT MY COMPUTER WAS BEING INVADED BUT YOUR TECHNICIAN WAS UNABLE TO HELP. I THEN CALLED VERIZON (MY ISP) AND THEY WERE UNABLE TO HELP – BUT WHILE I WAS ON THE PHONE WITH THEM A DIALOG BOX FROM NORTON APPEARED ON MY SCREEN – IT SAYS “PRODUCT UPDATE AVAILABLE! THE NEW NORTON INTERNET SECURITY 2011 HAS BEEN DOWNLOADED AND IS READY TO BE INSTALLED ON YOUR COMPUTER.” IF THAT WAS WHAT WAS BEING DOWNLOADED, WHY WASN’T THERE SOME INDICATION ON MY COMPUTER ABOUT WHERE THIS WAS COMING FROM? I HAD NO WAY OF TELLING WHO THIS WAS COMING FROM OR ANY WAY TO STOP IT – EVEN IF I LOGGED OFF AND THEN ON AGAIN, IT JUST STARTED UP AGAIN. AND I HAD SPECIFICALLY NOT INDICATED, WHEN I ALLOWED THE SUBSCRIPTION TO BE RENEWED, THAT I WANTED ANY “UPGRADES” OF YOUR PRODUCT. NOW THE TWO CHOICES ON THIS DIALOG BOX ARE START AND REMIND ME LATER – SO IF I DON’T WANT IT (IS IT IN ANY WAY BETTER THAN THE PRODUCT I HAVE?), AND I CLICK REMIND ME LATER, IT IS GOING TO COME BACK GOD KNOWS HOW OFTEN AND ASK ME IF I WANT TO INSTALL IT AND WILL PROBABLY DO THAT FOREVER. ALSO, I HAVE BEEN ON HOLD FOR ALMOST TWO HOURS TRYING TO TALK WITH SOMEONE AT NORTON SO THAT I COULD TELL THEM ABOUT MY DISSATISFACTION WITH THE WAY THIS WAS DONE – AS IF YOU CARE – WHEN YOUR CUSTOMERS ARE DISSATISFIED YOU PROBABLY JUST LAUGH. YOU SHOULD GO TO **bleep**ING HELL.