OK, this is kinda strange. Last week, with my existing 3-PC subscription down to 1 day, I used a recently purchased NIS2013 retail product key to renew all three machines. Each PC took the new key without a hiccup, and said I was good for another 366 days. Today I logged into my Norton Management account for the first time in a month or so to check something and noticed that one of those 3 PCs showed a status of "expired", and had the red x instead of the usual green check mark. I went and powered up that PC, went to NIS2013 and checked "subscription status" under Support. This verified that I still have 364 days left. Thinking maybe doing the subcription check would update the Norton Management database, I logged out, then back into NM, but it still shows "expired" for that single PC.
I'm not sure if this is an issue or not. Since the NIS installation on the PC in questions looks valid, I'm not that concerned, but it makes me wonder if something has gotten corrupted in Norton Management and might come back to bite me at some future date.
When I had a problem with Norton Management showing I had no protection when the application GUI showed XXX days and checking Subscription Status did not do anything Norton told me to open up Norton Management, go to My Devices and remove the entries with the dustbin and then, I think, closing down Norton Management and then opening it up again and letting it repopulate.
CORRECTION -- I'll have to check how those entries were removed without uninstalling the applications themselves which is what the dustbin does. I'll try to come back shortly on this.
If that does not do it then the standard answer on activation problems is to contact the Norton OnLine Support Team via the CHAT route as below:
To contact customer support Click on this link https://www.norton.com/chat and work on from there.
Please let us know how you get on ....
I just gave this a shot myself and it seemed to have worked. By clicking the garbage can next to the device name (not the garbage can next to the "products installed" section below the device), it removes the expired device from Norton Management without uninstalling the product itself. I then closed NM and added the device back in, and now it shows a valid license with the correct days remaining.
I guess NM has occasional brain farts, just like I do.
Good find rocketscientist.
I believe that is the fix Hugh was looking for in his memory banks.
Well done that man .... nice to be young and have DDR3 bioram ....
OK, this is kinda strange. Last week, with my existing 3-PC subscription down to 1 day, I used a recently purchased NIS2013 retail product key to renew all three machines. Each PC took the new key without a hiccup, and said I was good for another 366 days. Today I logged into my Norton Management account for the first time in a month or so to check something and noticed that one of those 3 PCs showed a status of "expired", and had the red x instead of the usual green check mark. I went and powered up that PC, went to NIS2013 and checked "subscription status" under Support. This verified that I still have 364 days left. Thinking maybe doing the subcription check would update the Norton Management database, I logged out, then back into NM, but it still shows "expired" for that single PC.
I'm not sure if this is an issue or not. Since the NIS installation on the PC in questions looks valid, I'm not that concerned, but it makes me wonder if something has gotten corrupted in Norton Management and might come back to bite me at some future date.