Norton Mobile Renewal

I've been trying to update for two weeks now, but keep getting errors.  The Update website doesn't have Mobile Security listed as a program.  When I try to go through Norton Management (clicking the renew button for Mobile Security under my tablet) I get a "general error" with a link back to "Management Home".

 

How can I renew without losing my backups, etc.???  I only have 5 days left.