Norton did an update on my android device and advised I needed to update my subscription, which I did. It would not let me use my current phone name as it said it already existed so I let it use the default name.
1. Whenaccount into my norton account via web it still has my old phone name listed and cannot locate my phone saying it is offline and last known location was three days ago
2. When I go into web anti theft on my phone it says ...norton security license expired..if I touch that it takes me to my norton mobile security app which says ...subscription 58 days left.
I am confused
I have tried to add My current product key as a new license but it does not recognize it.
1. how do I either change the name of my device on the phone to the old name or how do I change my device on the web to bathe new phone name.
2. I need to be able to now find my phone on the web....how