On 15th April 2010 I sent a suspected virus sample to Symantec through its website https://submit.symantec.com/websubmit/retail.cgi . Symatec confirmed receiving my sample through a automatically generated mail. My tracking number is 15356272. I will give you the screenshot of this mail as a proof at the last of this post .
Until 15 April only four little known Av's at Virustotal.com were detecting my sample as trojan and virus. Since these AVs are not in mainstream and little known I thought it could be false positive; therefore, I sent my sample to Avira on the same date (15 April) so that I could know the status of my sample at the earliest.
Within 48 hours Avira replied via mail to me ( see the screenshot below) and detected my sample as some malware and told me they will add signature of this malware in their next update. However, it's another thing they didn't keep their words and add the signature after many updates. But nonetheless at least they added the signature for that sample, recently, which is a good thing.
Now my sample is being detected by seven AVs on Virustotal.com and this time by big and famous Avs but the Symantec is not one of them.
Yes, you have read right Symatec, despite being told about the suspected virus sample, has neither responded to me about the sample nor added signature for it. See the proofs below.
So the whole purpose of writing this post is to wake up Norton folks from slumber and informed its user about negligence of Symantec. Please don't take me wrong I hold no grudge against Norton and neither I'm spammer or its baiter. Actually I'm a fan and a loyal user of Norton. I just couldn't tolerate such negligence from Norton that's why I feel compelled to write this post. Remember I've written this post after waiting roughly for a month for Symantec's reply.
So Norton folks tell me what you are going to do next ? Deleting my post or replying to my compliant ?
Hope you will react positively not negatively (won't delete my post) :)
Proof one: Confirmation mail by Symantec http://budurl.com/ht6y
Proof second: Avira's reply to me http://budurl.com/gh4q and http://budurl.com/jg8q -- my sample is on first number.
Proof third: Sample detection by Virustotal.com http://budurl.com/am6u
Thanks for taking time and reading,
Sincerely,
An Av tester and reviewer