Norton not picking up viruses and not removing them

Norton Security | Norton Internet Security
21

sorry my other post went through when it wasnt finished,

 

It detects them but doesnt remove them. Is there anything else i could try to remove the viruses?

 

Thanks

Jag

22

Jagatwal ,

 

Wish you a Very Happy New Year!

 

I don't have much suggestions left. Could you try to delete the keys detected during the scan manually(going into registry-regedit) in Safe mode? It's a risky one, but you can try it if you need.

 

Yogesh

23

hi,

 

A happy new year to u to.

 

I've just tried that and it wont allow me to delete it. It says 'cannot delete all values'. The viruses are still there. How come norton 360 cant get rid of it?

 

cheers

Jag

24

Hi

 

Try going back into regedit and find the reg entries and right clicking the entry, click properties in the popped up menu.

Change the properties for that entry to "full contol", click ok then try and delete.  

I have seen this, Malware have reg entries that are locked, for a user (don't have permission) so the likes of CCleaner and other programs can't delete. Thus MAYBE why N360 can't delete all of it. 

 

Quads 

Message Edited by Quads on 01-02-2009 10:35 AM
25

Hi again,

 

Also I see back at your hijckthis log, these entries to tick and delete. That Yogish missed

 

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

 

Then click "fix checked"

 

NOT NOT confuse  the above with the legit entry of

 

"O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe"

 

further above in the log, that is the GOOD entry, Notice the differencebetween them ?? 

 

 Quads