Norton not working in Outlook 2010

Norton Security | Norton Internet Security
1

Hi there,

I dont see any antispam buttons or any norton antispam folder.Sometimes in junkfolder i see a junk mail with [Norton antispam].Should there be a Norton Antispam buttoms ?

I am using

- Win 7 -64bit

-Office 2010 pro -32bit

-NIS 2011

 

 

2

Hi there,

I dont see any antispam buttons or any norton antispam folder.Sometimes in junkfolder i see a junk mail with [Norton antispam].Should there be a Norton Antispam buttoms ?

I am using

- Win 7 -64bit

-Office 2010 pro -32bit

-NIS 2011

 

 

3

Hi,

I dont see any sign of Antispam.

Yes ,antispam is turned ON

Client integration in NIS settings shows Outlook and ticked?

4
wild wrote:

Hi,

I dont see any sign of Antispam.

Yes ,antispam is turned ON

Client integration in NIS settings shows Outlook and ticked?

Hi wild

 

Do you see Norton on the top level of the Outlook ribbon?

 

 

8828iA5DD5F69FAD6F7FB

 

 

5

Hi,

no,there is no signs of Norton.

6
wild wrote:

Hi,

no,there is no signs of Norton.

HI wild

 

Are you definitely running 32 bit Office 2010.

Did you do an overinstall upgrade from a previous version of NIS or did you have the NIS2011 Beta installed?

7

Hi,

yes,it is 32bit office.

Never tested Beta version.

I had NIS 2010 and I did  upgrade.

8
wild wrote:

Hi,

yes,it is 32bit office.

Never tested Beta version.

I had NIS 2010 and I did  upgrade.

HI wild

 

It would be good if you removed your current NIS2011 installation, run the Norton Removal Tool and then reinstall NIS2011.

 

Make sure, if you use identity safe, that you back up your ID safe to a .npm file to be restored after reinstallation.

 

 Download the Norton Removal Tool from here and save it to your desktop.

 

www.norton.com/nrt

 

Uninstall NIS2011 via add/remove in the Control Panel.

 

Run the Norton Removal Tool twice with a reboot of your PC after each run.

 

Reinstall NIS2011 which, if you do not have the full file, you can download and save from here.

 

www.norton.com/nis11

 

Once you have reinstalled NIS2011 run liveupdate repeatedly until you get a message that there are no more updates.

 

Restore your ID Safe from the .npm file saved earlier (if you did this).

9

Hi,

ok,I will uninstall it tomorrow and i will get back and let you know what happened.

Thank You

10

Hi mdturner,

yes,it solved my problem.Now it works like a charm :smileyhappy:.

Thank you very much.

11

HI wild

 

Thanks for coming back to let us know that this is now working for you.