Norton not working, live update won't run, how do I get it back?

I upgraded my Norton in April of 2010, it's not working or was infected.  I can't use live update or any other part of Norton.  Also, Internet Explorer was hijacked and now quit working.  Firefox works but searches are sometimes rerouted(hijacked).  The only thing that would run from Norton was the Power Eraser and that didn't solve anything.

If I can get Norton back running would that help with my browser problems.

I originally bought NAV 2006 and uprgaded every year over the internet.

Thanks in advance

2010 was the last update I purchased.  Running on XP proffesional SP3.

ww-

 

you can update to the 2011 products for free and be up to date with the most protection. try that.

 

http://updatecenter.norton.com

Thanks, I just tried that  and it says 'Automatic installation cannot continue' and 'Open browser' for more information.  However it tries to open with Explorer and Explorer doesn't work.

 

When I ran AutoDetect application it says 'Could not find Norton products for upgrade'

 

If I uninstall Norton, can I reinstall from my 2006 disk and then get the updates that I've paid for since then.

ww-

 

you should probably uninstall and then install 2011:

 

Norton AntiVirus: http://www.norton.com/nav11

Norton Internet Security: http://www.norton.com/nis11

 

some peopel will say you should use the norton removal tool but if it uninstalls fine you should be okay.

 

if you have an identity safe profile you should back it up first and then restore it later after the install.

With redirects, and some of the other behaviour, the OP should get the machine check out for a rootkit o bootkit infection.  Norton may not uninstall properly, the removal tool probably won't work properly, and the OP may not be able to get a clean installation of 2011.  I suspect that the OP has updated the definitions each year, but it does not sound to me as though the actual engine upgrades have been done.  In that case, 2006 will have to be completely removed before a new installation can be done.

 

I would recommend a visit to one of these free forums to ensure that the machine is clean before making any changes that might make things worse.

 

www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

Reinstall of Norton 2011 went fine.  It said it found a suspicious file and told me to restart.

Now my desktop is gone, my background picture is there.  Ctrl-Alt-Del brings up the task menu but I have nothing else.  No start bar or desktop icons.

Same goes for safe mode, no desktop

ww-

 

since you can open task manager you should see if you can go to file and run and type explorer.exe and see if it loads up then.

Thanks I'll try that.  Right now I'm taking some time to backup some data onto an external hd through the task manager.

Thanks for your help I'll get back to you soon.

ww

I upgraded my Norton in April of 2010, it's not working or was infected.  I can't use live update or any other part of Norton.  Also, Internet Explorer was hijacked and now quit working.  Firefox works but searches are sometimes rerouted(hijacked).  The only thing that would run from Norton was the Power Eraser and that didn't solve anything.

If I can get Norton back running would that help with my browser problems.

I originally bought NAV 2006 and uprgaded every year over the internet.

Thanks in advance

ww-

 

after you done a backup you could try to put in your windows xp disk and do a repair installation. that might help if there are missing files.

Hi ww,

 

You clearly had malware before, it is highly questionable that your computer is clean after attempting to reinstall NIS. Reinstalls of security software is not likely to be successful when malware is already present.

 

You need to visit one of the malware removal sites recommended by Delphinium.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-not-working-live-update-won-t-run-how-do-I-get-it-back/m-p/386498/highlight/true#M145335

 

Until you have done this you have a high likelihood of continuing to have problems.

 

Once one of these sites has given  you a clean bill of health we can work with you to get NIS functioning properly again.

 

Please let us know how it goes but you really need to visit one of these sites before attempting to do any more. Attempting to work around this could make the problem worse.

 

Best wishes.

Allen

Also dont forget to upgrade nis 2010 to nis 2011


heavengod wrote:
Also dont forget to upgrade nis 2010 to nis 2011

heavengod,

 

Let's worry about getting the computer cleaned up first. I have already asked the OP to let us know when the computer is cleaned up. At that point some things will need to be done to ensure that NIS installs properly.

 

Allen

Thanks everyone.  It's obvious now that I have a serious infection.  Once the machine is clean I'll get back to you.

Thanks again for you help.

ww.

Hi ww,

 

You are welcome and we will be here when you get a clean bill of health and make sure that NAV is working properly for you again.

 

Best wishes and try not to worry too much, these malware removal sites are extremely good at what they do.

 

Allen