I upgraded my Norton in April of 2010, it's not working or was infected. I can't use live update or any other part of Norton. Also, Internet Explorer was hijacked and now quit working. Firefox works but searches are sometimes rerouted(hijacked). The only thing that would run from Norton was the Power Eraser and that didn't solve anything.
If I can get Norton back running would that help with my browser problems.
I originally bought NAV 2006 and uprgaded every year over the internet.
Thanks, I just tried that and it says 'Automatic installation cannot continue' and 'Open browser' for more information. However it tries to open with Explorer and Explorer doesn't work.
When I ran AutoDetect application it says 'Could not find Norton products for upgrade'
If I uninstall Norton, can I reinstall from my 2006 disk and then get the updates that I've paid for since then.
With redirects, and some of the other behaviour, the OP should get the machine check out for a rootkit o bootkit infection. Norton may not uninstall properly, the removal tool probably won't work properly, and the OP may not be able to get a clean installation of 2011. I suspect that the OP has updated the definitions each year, but it does not sound to me as though the actual engine upgrades have been done. In that case, 2006 will have to be completely removed before a new installation can be done.
I would recommend a visit to one of these free forums to ensure that the machine is clean before making any changes that might make things worse.
I upgraded my Norton in April of 2010, it's not working or was infected. I can't use live update or any other part of Norton. Also, Internet Explorer was hijacked and now quit working. Firefox works but searches are sometimes rerouted(hijacked). The only thing that would run from Norton was the Power Eraser and that didn't solve anything.
If I can get Norton back running would that help with my browser problems.
I originally bought NAV 2006 and uprgaded every year over the internet.
You clearly had malware before, it is highly questionable that your computer is clean after attempting to reinstall NIS. Reinstalls of security software is not likely to be successful when malware is already present.
You need to visit one of the malware removal sites recommended by Delphinium.
Until you have done this you have a high likelihood of continuing to have problems.
Once one of these sites has given you a clean bill of health we can work with you to get NIS functioning properly again.
Please let us know how it goes but you really need to visit one of these sites before attempting to do any more. Attempting to work around this could make the problem worse.
heavengod wrote: Also dont forget to upgrade nis 2010 to nis 2011
heavengod,
Let's worry about getting the computer cleaned up first. I have already asked the OP to let us know when the computer is cleaned up. At that point some things will need to be done to ensure that NIS installs properly.