Hi, I bought a new computer with Windows 8 and NIS installed. Eleven days into use I received a Norton warning stating "Error found. NIS has encountered an error. Error 8504, 104". Then auto-fix did something to repair and stated installation success. But nothing changed. The Norton icon at tasknar below also disappeared and Norton won't open. Then I re-started and everything seemed ok.
Today I couldn't get Norton to open at first. When I got it to finally open I click on the scan and it appeared to run but nothing was moving for 15 to 20 minutes. Then I tried to cancel it but it won't cancel and remained there. After trying to work on it everything got frozen and then into blue screen. I turned computer off and then back on, the computer was working fine except Norton still won't open and would get into freezing mode.
Then I sought tech support help which told be to down load NPE and run a scan. I downloaded it onto my desktop as instructed, but it won't open when clicked. I ran Spybot and nothing was found.
Could someone please help me here? Is my computer infested?