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After re-starting your computer after using the Norton Removal Tool, you should get a Web Page up to re-install the Product; if not, Download and Install the Trailware of your Product and after the Trailware Period has finished, you will get an option to Activite it with your Product Key.
Hello,
I am new to this forum but thought I'd give it a shot to see if anyone can help me with the problems I've been having the last few days. My computer seemed to be acting funny since last Friday and even my email would not send or receive emails. I kept getting error message from windows regarding Norton needing to shut down. I tried to run a full system scan and then before it would get very far at all I would get this message "Norton AntiVirus has encoutnered an internal program error." (3038,107) while running virus scan with a Norton 2008 product. I tried this several times to no avail. So I thouhgt I'd uninstall the program and reinstall. I uninstalled the program and now when I go to my status page on my account to download again it will not let me download the program and says error message 0. Please help because now my computer has no protection. At the very least how can I get the program installed again?
Thank you in advance!
Melissa
Hi.
Try downloading and running the Norton Removal Tool - this should remove any bits left over from your previous Norton installation.
I'd also recommend you download and run CCleaner.
Then reboot and try to reinstall the Norton product.