My sister asked me to come over and check her computer. She has Norton and I tried to run updates to it. It wouldn't update so i called Norton. They took over the computer remotely and ran a test and said it had a virus and gave me several options of who to go to to fix...i.e. Geek Squad, Microsoft, HP, etc......all costing at least 100.00.
If my sister pays for Norton, shouln't it protect her computer? Or shoudln't Norton try to fix for her? Why should it cost her all this money to fix what Norton coudln't catch?
I don't understand and not too happy with Norton.
Is there nothing Norton can do to help? If not, I will never ever recommend Norton to anyone.
The Norton guy I spoke with tried and tried to talk me into a year subscription to Microsoft for 139.00 to fix remotely. I'm sorry but that's just crazy.
Any thoughts on other options? Thanks.