My last successful backup was on Feb16, 2013. I have tried to correct this unsuccessfully by adding a new computer, and downloading the NortonOnlineBackup.exe file several times.
I have also tried manual backups.
There are some days that the backup progress indicates "Awaiting agent backup" for over 24 hours.
I have changed my power settings so the computer never sleeps.
I cannot get the backup to work. I need some guidance!
The 2819 is a connection error. Did you try the steps in the article I provided in the prior reply? We want to rectify that issue before we tackle the 2203 error. If we can't get a consistent connection it can be causing partial files to be uploaded resulting in the 2203 error.
It may be worthwhile to reach out to Tier 1 via www.norton.com/chat. Do not let them remove the Norton Online Backup computer/device though. It may be something we need to do but not at this juncture.
I have not been able to backup for the last 2 weeks or so. I believe my last successful backup was on 8/24. I keep getting A2203 and A2819 errors. I have tried doing a manual backup to no avail. I have done a Norton Internet Security full system scan for viruses as well as the Norton Eraser scan and I am still getting the errors. What is going on?
I have shut down and restarted my computer. I have checked my firewall settings and it is not blocking Norton Online Backup. I am able to access websites. I have not as yet done the Tier 1 solution as you advised. Is that the only solution?
FYI tried clicking on the Tier 1 ( Norton.com/chat) link on your reply a few times and I got a response that said page requested not found.
TRied the Tier 1 solution and had a chat with Jesus Mari Vitug. He said the A2203 error was not coming from Norton so I really do not know where it is coming from or what to do:I am no computer geek. He also said the A2819 error occurs when internet connection is interrupted as the files are being backed up;. that I just have to wait it out. I am still not able to backup. Still getting the same errors. Do you have any other solution? I am able to have internet access to websites so I really do not understand the errors at all. I had even re-started the wireless modem. All this is very frustrating.
Hi Veron808
Can you send me a private message with your contact details and email address associated to your account? I'll either have a Tier 2 agent call you or I'll call you direct. We'll get this matter sorted one way or another.
How do I send you a private message? I went to my Private Messages Box and typed in your name but it said your name could not be not found, so I could not send you the details as you requested.. I am still having the same issues.
I finally figured out how to send you a ;private message. Have sent you the details.
I am using Norton Online Backup. I am still not able to back up. I keep getting either A2203 or A2819 errors. They seem to alternate. The last error was A2819.
The 2819 is a connection error. Did you try the steps in the article I provided in the prior reply? We want to rectify that issue before we tackle the 2203 error. If we can't get a consistent connection it can be causing partial files to be uploaded resulting in the 2203 error.
It may be worthwhile to reach out to Tier 1 via www.norton.com/chat. Do not let them remove the Norton Online Backup computer/device though. It may be something we need to do but not at this juncture.
I have not been able to backup for the last 2 weeks or so. I believe my last successful backup was on 8/24. I keep getting A2203 and A2819 errors. I have tried doing a manual backup to no avail. I have done a Norton Internet Security full system scan for viruses as well as the Norton Eraser scan and I am still getting the errors. What is going on?
I have shut down and restarted my computer. I have checked my firewall settings and it is not blocking Norton Online Backup. I am able to access websites. I have not as yet done the Tier 1 solution as you advised. Is that the only solution?
FYI tried clicking on the Tier 1 ( Norton.com/chat) link on your reply a few times and I got a response that said page requested not found.
TRied the Tier 1 solution and had a chat with Jesus Mari Vitug. He said the A2203 error was not coming from Norton so I really do not know where it is coming from or what to do:I am no computer geek. He also said the A2819 error occurs when internet connection is interrupted as the files are being backed up;. that I just have to wait it out. I am still not able to backup. Still getting the same errors. Do you have any other solution? I am able to have internet access to websites so I really do not understand the errors at all. I had even re-started the wireless modem. All this is very frustrating.
Hi Veron808
Can you send me a private message with your contact details and email address associated to your account? I'll either have a Tier 2 agent call you or I'll call you direct. We'll get this matter sorted one way or another.
How do I send you a private message? I went to my Private Messages Box and typed in your name but it said your name could not be not found, so I could not send you the details as you requested.. I am still having the same issues.
I finally figured out how to send you a ;private message. Have sent you the details.