Norton online backup. Can't even log in

Hi there.

Am trying to solve a problem for a friend at work

He's backed up his files to norton online backup and we are now trying to recover after a hard drive crash.

 

Only problem is when we go to the login page and put the username and password in it seems to try to load https://nobu.backup.com/terms_of_service_required and ends up at the page with

"Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning."

 

With Something went wrong - 500 in the title bar.

 

After this ANY action on the website leads back to that page until i clear cookies.

Have tried turning javascript on/off, cookies on/off, restarting and everything.

 

It's doing the exact same thing on 4 computers and an iPhone

 

Any help is appreciated

Hi there.

Am trying to solve a problem for a friend at work

He's backed up his files to norton online backup and we are now trying to recover after a hard drive crash.

 

Only problem is when we go to the login page and put the username and password in it seems to try to load https://nobu.backup.com/terms_of_service_required and ends up at the page with

"Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning."

 

With Something went wrong - 500 in the title bar.

 

After this ANY action on the website leads back to that page until i clear cookies.

Have tried turning javascript on/off, cookies on/off, restarting and everything.

 

It's doing the exact same thing on 4 computers and an iPhone

 

Any help is appreciated