Norton Online Backup is not working

Archive
1

I now have a total of 19GB of Storage, my only problem is I can not get my Norton 360 to recognize and do a backup. I keep getting a red square with an x in it. The product keeps telling me to "Please logon to Norton Account and activate your online backup subscription" which I just purchased today (10/2/2012).

 

However - and this is the catch - there is nowhere on my account page to "activate" my online subscription. Under the word "Download" there is this - "Not Applicable" 

 

I have an Order Number and a Serial number. and a charge to my credit card but no access to Norton Online Backup.

So, unless someone can tell me how to fix this I guess I'm out my $39.00 with a bad feeling and a broken product.

2

That was it. You were right, it now works. Thank you Wesley :smileywink:

3

I now have a total of 19GB of Storage, my only problem is I can not get my Norton 360 to recognize and do a backup. I keep getting a red square with an x in it. The product keeps telling me to "Please logon to Norton Account and activate your online backup subscription" which I just purchased today (10/2/2012).

 

However - and this is the catch - there is nowhere on my account page to "activate" my online subscription. Under the word "Download" there is this - "Not Applicable" 

 

I have an Order Number and a Serial number. and a charge to my credit card but no access to Norton Online Backup.

So, unless someone can tell me how to fix this I guess I'm out my $39.00 with a bad feeling and a broken product.

4

You're welcome. Let me know if you need anything else.

5

Wesley,

 

I have been having the same problem for 6 months now, and it is still not resolved.

When I follow the details of the answer you linked to, it just tells me "We are unable to proceed with Norton Account at this time. Please try again later."

This seems to be a bug and one Norton is ignoring.

 

Could you please raise a problem record for this and notify us in here when it is resolved? I don't want a work around, I want a fix to a product that I have paid for and that is not working.

 

Thanks.

 

Nick

6

I have been trying for a couple years to get the Norton's online backup to work. I purchased and registered 12 GB of additional backup space but Norton 360 does not recognize the additional backup space. Norton software says I only have 0.9GB of space which is not large enough to do a backup. Norton's computerized "help" site is an absolute joke!