I have been using NOBU for a couple of years now, and have never had a problem. Recently however, I started getting messages notifying me that my online space was almost full. The problem with this is, I was only using about half of the allotted 25 gigs for backups, and according to the data I saw online, I was almost full. I called support and was passed on up the chain, while three people tried to help me, including a supervisor. The logical solution, which the supervisor attempted was to remove all computers from NOBU and purge files online. After doing this, the extra 12 gigs of online space was still being used after everything was removed. At the supervisor's direction, I filled out a purge request, to have that "ghost" data removed. According to the form I should have heard back from someone within 24 hours. Well, I am still waiting, and in the meantime none of my computers are being backed up.
I have been using NOBU for a couple of years now, and have never had a problem. Recently however, I started getting messages notifying me that my online space was almost full. The problem with this is, I was only using about half of the allotted 25 gigs for backups, and according to the data I saw online, I was almost full. I called support and was passed on up the chain, while three people tried to help me, including a supervisor. The logical solution, which the supervisor attempted was to remove all computers from NOBU and purge files online. After doing this, the extra 12 gigs of online space was still being used after everything was removed. At the supervisor's direction, I filled out a purge request, to have that "ghost" data removed. According to the form I should have heard back from someone within 24 hours. Well, I am still waiting, and in the meantime none of my computers are being backed up.
I recieved your message and have responded. There does indeed appear to be a disconnected set. I need the answers to the questions asked in the private message to proceed and then we can get all of this resolved for you.
I have a very similar problem with my account that I hope you can solve for me as well.
I have 68 GB of storage space and my regular backup is only 6.50 GB in size. (i.e.. Less than 10% of my total storage capacity) However I am receiving warnings that I am running out of storage space and that I have used 61.4 GB out of my 68 GB capacity. I cannot purge any files because they are all required and only take up 6.50 GB as previously stated.
So how do I clear or get back the approximately 55 GB of space back that I am not using. Please can you help?