I haven't used Norton Online Backup for very long and hope someone has a solution to this problem.
How do I get the storage settings to read 0 GB when all of the files have been purged? I tried purging the files repeatedly and even reinstalled the software and re-added my computer in an attempt to start over. Following a suggestion on a related post, I also tried setting up an empty folder on my desktop to use as a backup source, hoping that would clear out the stored files. At this point in time, however, it still says that I have 3.53 GB of files stored. No files are visible when I access file actions such as purge or download, so I'm not sure what to do next.
Without some more specifics there is no real way to tell what has happened in your particular case. Have you attempted to contact our tech support folks? We have a couple support folks who read these boards as they are able but it is generally faster to reach out directly.
If you have trouble with that send me a PM or email and I can have a look or put you in touch with the right people.
I haven't used Norton Online Backup for very long and hope someone has a solution to this problem.
How do I get the storage settings to read 0 GB when all of the files have been purged? I tried purging the files repeatedly and even reinstalled the software and re-added my computer in an attempt to start over. Following a suggestion on a related post, I also tried setting up an empty folder on my desktop to use as a backup source, hoping that would clear out the stored files. At this point in time, however, it still says that I have 3.53 GB of files stored. No files are visible when I access file actions such as purge or download, so I'm not sure what to do next.