Norton Online Backup - Unable to Purge Files

Archive
1

The business of purging old files seems to be a bit 'hit and miss'

 

A client oif mine has used 99% of her storage space (don't ask) so I have been trying to purge some of the old backup files and folders..

 

Occasionally, it seems to work but it generally fails.

 

I tried this on my NOB where only 23% of the space is used and, again, the result iis 'Hit & Miss'

 

Could  you please answer a few basic questions:

 

1/ Is it the case that only files which have been deleted from the computer may be purged?

 

2/ If so, what about files and folders which have simply been moved?

 

3/ Is there a limit to the number and/or size of files which can be deleted at any one time? 

 

4/ Is it possible to purge complete folders/sibfolders or it it necessary to select every file?

 

Regards

 

 

Les  

2

The business of purging old files seems to be a bit 'hit and miss'

 

A client oif mine has used 99% of her storage space (don't ask) so I have been trying to purge some of the old backup files and folders..

 

Occasionally, it seems to work but it generally fails.

 

I tried this on my NOB where only 23% of the space is used and, again, the result iis 'Hit & Miss'

 

Could  you please answer a few basic questions:

 

1/ Is it the case that only files which have been deleted from the computer may be purged?

 

2/ If so, what about files and folders which have simply been moved?

 

3/ Is there a limit to the number and/or size of files which can be deleted at any one time? 

 

4/ Is it possible to purge complete folders/sibfolders or it it necessary to select every file?

 

Regards

 

 

Les