Norton Online Family - internet and removal problems

Archive
1

I downloaded and installed Norton Online Family on our son's new pc running windows 7 on January 28, 2010 and immediately had problems.

-Installed and rebooted

-immediately began having problems with internet

-wireless router began rebooting over and over until I shut all wireless connection down and restarted.

-after router was stable brought another 2 pc up with no problem

-booted up computer that just had Norton Online family installed and was not able to go online

-computer appears to be connected to router

-internet explorer will now just hang search

-mslive also will not connect

-Norton FamilyOnline startup screen will on show initializing but never complete and open

-attempted to uninstall and same initializing window shows with no progress

-tried to reinstall only to have initializing window hang and show no progress

-pretty much rendered pc useless for time being

 

Please help!

 

 

2

Hi fitness77,

 

Could you tell us what security product you have on the PC with Norton Safety Minder installed?

 

Thanks,

Katie

3

Its Norton 360.

4

fitness77,

 

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

Thanks,

Katie

5

Katie,

 

This may be difficult since the computer is not allowing a wired or wireless internet connection.  However, I will contact you by email to see if there is a way that I am missing.

 

Ken

6

fitness77,

 

Thanks for replying back.  I've sent you an email with a few steps attempting to solve the issue.

 

Please let me know if you have any questions.

 

Thanks,

Katie