Hi,
Norton Online Family does not work properly. If my children's time is up and I want to prolong their access from their account, it says Norton Online Family is temporary not available, try later. After a couple of tries it says my e-mail or password aren't correct - although I'm sure I did not mistype, as I can log in with them here and on any other computer as an admin. I even tried to change the password. It worked and I'm now using the new password as an admin, but no change when I try to intervene from my kid's account as an administrator/parent. I tried to install a new version, it says download and installation succeeded, but strangely if I click NortonFamily.exe in the "c:\Users\Public\Downloads\Norton\{...}\" folder (strange place, no other programme has ever downloaded there anything), the message says I'm trying to install an older version then the one already installed.
I got desperate, I tried to uninstall, provided correct e-mail and password, the damned thing threw me out (before and after password change as well).
I read two posts here about my same topic, none of them worked for me.
Norton Removal Tool does not work.
With or without network access on the computer uninstall does not work.
Anyone with an idea? Thanks!