I have installed NortonOnline Safety on my child notebook, by it self work a wander but as she also access my other 2 systems I have installed the minder software onto these systems and add then to the monitor list on the web so all systems are monitored. As soon a I've done it I got this message:
Hi Dad,
The Safety Minder tool on System2 used by XXXXXX, has been disabled. As you know, Safety Minder is required on every computer monitored by OnlineFamily.Norton.
I have installed NortonOnline Safety on my child notebook, by it self work a wander but as she also access my other 2 systems I have installed the minder software onto these systems and add then to the monitor list on the web so all systems are monitored. As soon a I've done it I got this message:
Hi Dad,
The Safety Minder tool on System2 used by XXXXXX, has been disabled. As you know, Safety Minder is required on every computer monitored by OnlineFamily.Norton.
I am having the same issue on 1 of my computers. I uninstalled and then reinstalled NSM. I keep getting the disabled NSM email and also have intermittent connection problems to the internet from the computer I get the error message for. I am running it on Windows XP and have Norton 360 as my security program. Any help would be appreciated.
I'm not sure the internet connection issue is related to NSM or not at this point. Could you disable or uninstall NSM temporarily to see if you still have the internet connection issue.
This is really strange. When something like this happens, it generally is the compatibility issue with other Security products. You mentioned you have Norton 360 installed, and NSM is compatible with Norton 360. Do you remember what security product you had before Norton 360? Also, please check out the link "Using Norton Safety Minder with other Security Products" located at upper-right hand corner of page http://community.norton.com/norton/board?board.id=OnlineFamily to make sure you really don't have a product on the list installed.
I don’t have any of the other products installed and have used Norton 360 for over a year. I keep getting the notification that NSM was disabled despite noone on the computer at the time.
Are you saying you still receive notification that NSM was disabled, but you don't even have NSM installed on the PC? Is it possible you are receiving the email for other PCs?
I just changed my security to Norton Internet Security 2010 and I am still receiving messages that the accounts are been disable I have 3 computers that I am monitoring??? Strange as now I do get access to the web and it seems like the system are being monitored even I when I get the message?
I'm afraid nothing in the forum addresses the incompatibility (which I have on 1 of 5 pc's) between NSM and Avast's Web Shield. On 4 computers (2 Vista Home Premium SP2 and 2 XP Pro SP3) I can run with Avast's Web Shield enabled and no issue with being blocked from all web pages. On 1 (XP Pro SP3), I have to disable Avast's Web Shield in order to view web pages.
All of the computers use the standard Windows firewall. All are set for automatic updates. All XP pc's have IE7, the Vista boxes have IE8 now, but 1 had IE7 with NSM+Avast without issues.
I'm not sure if there is a difference in software configuration, or just a timing difference that is causing this issue. I do hope that Norton and Avast folk can get together to compare notes and figure this out.
Any chance that someone from Norton/Symantec can provide some of the detail that has been requested on the Avast forum (http://forum.avast.com/index.php?topic=53255.0) so this issue can be resolved?
It looks like I was wrong about 2 of the XP computers working with Avast's web shield on. Either that changed on reboot, or I was mistaken.
In either case, on the 3 XP Pro machines enabling Avast Web Shield with NSM causes IE to be unable to access any web site, and give a connection issue error. It appears not to affect other apps (Rhapsody, for example) from accessing external IP addresses.
For the 2 Vista machines, I have had Avast with Web Shield and NSM working fine together for months. I had put Avast on almost a year ago, and added NSM 3 or so months ago, and never had any issues.
I read in the Avast manual that the Web Shield runs as a proxy and that under Win 95 you need to manually set IE for the proxy, but that is not required under XP. So I decided that maybe that IS needed when you add NSM into the mix. I manually set IE to use localhost and port 12080 for the proxy, and enabled Avast's web shield, and voila! I can now browse the internet with Web Shield enabled and NSM running.
What I don't know is whether this will mess up the NSM IE plugin or not. Symantec, any thoughts on that?
I did some additional testing, and this isn't a solution, though maybe it will shed some light into the problem. The issue with the solution is that with IE set for a proxy, the browser appears to bypass the NSM filtering.
An additional minor issue is that the proxy configuration needs to be done for each login on the computer.
