If you have more licenses you probably know already the http://manage.norton.com page, where supposedly you can see and manage your devices. It even works - if this is the very first time you install your products. After a session of upgrading some Windows to W10, reinstalling and wiping and whatnot, when I went yesterday to the online page I saw to my suprise a whole bunch of "devices" with cryptic names like "Administrator - Windows 10" (more than one had this name), all online mind you, and absolutely no other information which computer they would be. Later some turned up offline, some became Norton trial versions, all in all a complete chaos.
Like a good paying customer I thought I'd call the online chat to help me sort out what I actually have and if I should worry about the devices marked in red (and where are they coming from). Here's what the support guy told me, as soon as he got out of the canned/scripted suggestions:
The 'Devices' page under your Norton Account is not actually managed by the product. This page is user managed, i.e. managed by the users themselves. Users had asked us to give them an area in the Norton Account where it'll let them edit the names of the devices. So we added this page. However, real time details about licenses are shown up in "Services" tab.
That's how the Norton management feature works.
To be honest it is implemented based on our User's review in Norton community portal.
Yes, please read it again and keep in mind I never edited anything on that page. Based on his saying and the actual situation I can say the following:
- The good news is that Symantec DOES listen to our comments here in the forum. Go Norton!
- The bad news is that they hired Bozo The Clown to listen to the community. Or do you have a better explanation?