I have been subscribed to Norton Online Backup for some time since my last laptop was stolen, backup is done automatically daily and I can see the little notification that pops up when it has completed successfully or sometimes with errors, the errors are usually files I am working with while the backup was in process.
On occasion I have had to restore a file that became corrupted the problem here is that it works sometimes and sometimes not. What happens is the progress bar shows “preparing server for restore” and it just hangs there for hours with the progress bar bouncing up and down even with a file of only 56Kb.
Once I noticed a sentence which said “computer not on line” so a reboot fixed this but on many occasions if I want to do a manual backup or a restore it simply hangs and won’t work. If the server is preparing for restore and nothing happens it is very frustrating and the problem must be with the Norton servers. Anyone else experiencing the same problem? Or has anyone any suggestions to solve this issue?
Just for your information, I spent 3 hours with online help chat who were telling me my connection was slow but after 1 hour waiting to restore a 56Kb file they finaly did something. Taking control of my computer he clicked the instal new computer icon and reinstalled the NOBU and hay presto everything works again. I asked him what he did as I noticed him clicking the new computer icon but I never saw a new computer was added, here was the reply:
6:41 PM George Zachariah: If I reinstall NOBU
client when the NOBU client is showing in the
system tray, it will not add another computer.
It will just overinstall.
That fixed my problem, I hope it helps someone else.
good luck
I have been subscribed to Norton Online Backup for some time since my last laptop was stolen, backup is done automatically daily and I can see the little notification that pops up when it has completed successfully or sometimes with errors, the errors are usually files I am working with while the backup was in process.
On occasion I have had to restore a file that became corrupted the problem here is that it works sometimes and sometimes not. What happens is the progress bar shows “preparing server for restore” and it just hangs there for hours with the progress bar bouncing up and down even with a file of only 56Kb.
Once I noticed a sentence which said “computer not on line” so a reboot fixed this but on many occasions if I want to do a manual backup or a restore it simply hangs and won’t work. If the server is preparing for restore and nothing happens it is very frustrating and the problem must be with the Norton servers. Anyone else experiencing the same problem? Or has anyone any suggestions to solve this issue?