Case Number: ######## & #########
The first agent told me to remove all plugins except Norton. The second agent told me to turn Norton off. Hopefully someone from Norton will see this and take ownership of the issue.
I am using the Outlook Automate plugin by Pergenex. http://www.pergenex.com/auto-mate/
Automate runs fine. When I install Norton Outlook Plugin, Norton functions correctly, by Automate crashes. When I uninstall Norton Outlook plugin, Automate functions correctly. Pergenex support investigated and confirmed that the crash is caused by the Norton Outlook plugin.
I am open to suggestions.
Crash report from Automate follows:
Detailed technical information follows:
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(Inner Exception)
Date and Time: 3/27/2019 6:23:25 AM
Application Domain: C:\Program Files (x86)\Pergenex Software\Auto-Mate Pro 8.0\
Assembly Codebase: file:///C:/Program Files (x86)/Pergenex Software/Auto-Mate Pro 8.0/Auto-Mate.DLL
Assembly Full Name: Auto-Mate, Version=8.0.5693.18743, Culture=neutral, PublicKeyToken=63e207c1ad3382ca
Assembly Version: 8.0.5693.18743
Exception Source: Auto-Mate
Exception Type: System.NullReferenceException
Exception Message: Object reference not set to an instance of an object.
Exception Target Site: RunAllRules
---- Stack Trace ----
AutoMate.AddinModule.RunAllRules(manualrun As Boolean)
Auto-Mate.DLL: N 0036 (0x24) IL
AutoMate.AddinModule.rbbRunAll_OnClick(sender As Object, control As IRibbonControl, pressed As Boolean)
Auto-Mate.DLL: N 0000 (0x0) IL
AddinExpress.MSO.ADXRibbonButton.DoInternalAction(e As ADXRibbonOnActionEventArgs)
Auto-Mate.DLL: N 0035 (0x23) IL
(Outer Exception)
Date and Time: 3/27/2019 6:23:25 AM
Machine Name: AVA-MAIN
IP Address: fe80::7535:49d9:7fa0:e2bf%16
Current User: AVA-Main\John
Application Domain: C:\Program Files (x86)\Pergenex Software\Auto-Mate Pro 8.0\
Assembly Codebase: file:///C:/Program Files (x86)/Pergenex Software/Auto-Mate Pro 8.0/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=7.7.4087.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 7.7.4087.2005
Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.
Exception Target Site: Object reference not set to an instance of an object.
---- Stack Trace ----