Norton Password Manager autofill is not working in Safari

[bjm]

@brnfox

No progress at all!!!
I chatted with the Norton support without success, they escalated and they had to give me news in the 48 hours, but… no news!!!

Hello @brnfox
Yeah…Norton support usual ubiquitous useless “48 hours” response.

@brnfox

And now, I have a message from macOS and it says Norton Safe Web Plus will be incompatible with macOS/Apple Silicon (it’s an Intel app)…

macOS warning is likely legitimate—and it’s not really about “Norton being broken today,” but about Apple phasing out older Intel-based components.

What’s going on

Apple has started showing system warnings when an app (or part of it) is still Intel-only instead of native for Apple Silicon (M-series Macs).

• These apps still run today via Rosetta (Apple’s translation layer)
• But Apple is signaling they “will be incompatible with a future macOS version”

This is a general platform shift, not Norton-specific. A similar explanation from another vendor notes Apple is “in the final stages of transitioning… from Intel to Apple silicon” and is warning about apps that still depend on Intel code .

How that applies to Norton Safe Web Plus

Norton Safe Web Plus is essentially a Safari extension + companion app (bundled with Password Manager) .

If macOS is flagging it as “incompatible with Apple Silicon (future),” that usually means:

• Some component is not yet fully native (Universal)
• macOS is warning ahead of a future cutoff, not saying it’s broken now

Important nuance

• This does NOT mean it won’t work today
• It means Apple expects it may stop working in a future macOS release unless updated

Reality check

• Norton is still updating the app (recent App Store version exists)
• But there are ongoing Safari / macOS compatibility quirks reported by users (extensions, autofill, etc.)
• That suggests the Mac/Safari side of Norton is not their strongest or fastest-moving platform

Practical response

• The warning is from Apple, not Norton
• It means “this may break later,” not “it’s broken now”
• The correct action is:
  • Check for updates in the Mac App Store
  • If already current → wait for Norton to release a fully Apple Silicon–native update
  • If the warning persists long-term → consider alternatives (especially for password manager functionality)

Bottom line

This is basically Apple saying:

“This app hasn’t fully caught up to Apple Silicon yet—developers need to update it.”

And Norton hasn’t fully completed that transition for all components of Safe Web Plus (at least as macOS sees it).

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