Issue abstract:
Every time I log into a particular website, Norton Password Manager asks if I want to update the saved login with a new password, even though I successfully signed in with the password it already contains and suggested.
Detailed description:
Every time I log into a particular website, Norton Password Manager asks if I want to update the saved login with a new password, even though I successfully signed in with the password it suggested.
What’s more, it wants to change it to a completely different password, and it’s a different one every time.
This doesn’t happen on other websites, only on this particular site, and possibly on one or two others.
Product & version number:
Norton Password manager extension for Google Chrome version 8.2.2.529.
OS details:
Windows 11 24H2
What is the error message you are seeing?
Update saved login with new password?
If you have any supporting screenshots, please add them:
I am seeing something similar today, with the same Google Chrome Norton extension version 8.2.2.529 and Windows 11 24H2 OS.
Every time I log into a particular website, Norton Password Manager asks if I want to update the saved login with a new password, even though I successfully signed in with the password it suggested and that I had verified previously was correct.
In my case, however, it wants to change it to a modified version of the correct password, always the same modification. I finally figure out that it is changing the $ (dollar sign) symbol in my correct and saved password to “%24” (percent symbol followed by 24), which is the ASCII code for the dollar sign symbol. So somehow between the Chrome Norton extension and my Windows 11 24H2 the dollar sign symbol is getting translated to its ASCII equivalent. But only the dollar sign, as the password also contains an exclamation mark, but that remains an exclamation mark in the new password that Norton wants to save.
In my situation, it wants to create a different password each time but it has the following properties.
There’s an extra whitespace after each character in the password. When I paste the password into a file, each character is on its own line, so the extra whatespaces could represent linefeed, carriage return or linefeed+carriage return, not sure.
Although the password that it wants to save is different each time, each one has the same number of non-whitespace characters as the original password, and the same letters are always translated into the same other letters, although the same other letter is different each time. For example, one time when it asks to save the password, each x might be translated into a 3, but another time, each x is translated into a t.
The password it wants to save sometimes contains “$” characters, i.e. they are not translated into “%24”.
One other piece of information: I saved the password to another password manager and it saves the correct password.
