Norton PC Checkup 2009 is a nightmare.
I have a Toshiba Qosmio G32 with XP MCE plus SP3. I have Norton 2009 including PC Checkup.
For some reason this app. wont start a scan unless there is a connection to the Internet. This makes scanning off-line impossible.
Then when it does work it crashes - every time - with an error report with Adobe (???) as per the code below.
Then when I try to contact Norton Customer Services the Email option ends up with a request to use Chat. But there is no way I can report and resolve the below using Chat.
And using another product I've just found a bunch of trojan viruses and spyware cookies on my laptop.
Norton 2009 is an appalling product, and so is their Customer Services.
C.J.Brady
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TypeError: Error #1085: The element type "SymClgX" must be terminated by the matching end-tag "</SymClgX>".
at com.symantec.premiumServices.symProductionDetection::Detector/externalProcessResult()[C:\depot\Premium_Services\libraries\actionscript\SymProductDetection\rev_TRUNK\library\src\com\symantec\premiumServices\symProductionDetection\Detector.as:198]
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at com.symantec.premiumServices.utils.externalProcess::ExternalProcessLauncher/result()[C:\depot\Premium_Services\libraries\actionscript\CoreUtils\trunk\src\com\symantec\premiumServices\utils\externalProcess\ExternalProcessLauncher.as:191]
at com.symantec.premiumServices.utils.externalProcess::ExternalProcessLauncher/handleParsedLogString()[C:\depot\Premium_Services\libraries\actionscript\CoreUtils\trunk\src\com\symantec\premiumServices\utils\externalProcess\ExternalProcessLauncher.as:171]
at Function/http://adobe.com/AS3/2006/builtin::apply()
at com.symantec.premiumServices.utils.fileSystem::UnicodeFileLoader/result()[C:\depot\Premium_Services\libraries\actionscript\CoreUtils\trunk\src\com\symantec\premiumServices\utils\fileSystem\UnicodeFileLoader.as:58]
at com.symantec.premiumServices.utils.fileSystem::UnicodeFileLoader/handleConversionResult()[C:\depot\Premium_Services\libraries\actionscript\CoreUtils\trunk\src\com\symantec\premiumServices\utils\fileSystem\UnicodeFileLoader.as:54]
at Function/http://adobe.com/AS3/2006/builtin::apply()
at com.symantec.premiumServices.utils.utilityThreads::BinaryStringConverter/result()[C:\depot\Premium_Services\libraries\actionscript\CoreUtils\trunk\src\com\symantec\premiumServices\utils\utilityThreads\BinaryStringConverter.as:78]
at com.symantec.premiumServices.utils.utilityThreads::BinaryStringConverter/execute()[C:\depot\Premium_Services\libraries\actionscript\CoreUtils\trunk\src\com\symantec\premiumServices\utils\utilityThreads\BinaryStringConverter.as:57]
at com.symantec.premiumServices.asyncThreading::AsyncThread/handleExecuteRequest()[C:\perforceViewStore\depot\Premium_Services\libraries\actionscript\AsyncThreading\1.0\rev_TRUNK\library\src\com\symantec\premiumServices\asyncThreading\AsyncThread.as:122]
at AsyncProcessManager/handleEnterFrame()[C:\perforceViewStore\depot\Premium_Services\libraries\actionscript\AsyncThreading\1.0\rev_TRUNK\library\src\com\symantec\premiumServices\asyncThreading\gateway\AsyncProcessManager.as:143]
at Function/http://adobe.com/AS3/2006/builtin::apply()
at com.symantec.premiumServices.asyncThreading.fpsMonitor::FPSMonitorInstance/handleRenderFrame()[C:\perforceViewStore\depot\Premium_Services\libraries\actionscript\AsyncThreading\1.0\rev_TRUNK\library\src\com\symantec\premiumServices\asyncThreading\fpsMonitor\FPSMonitorInstance.as:100]