Norton Power Eraser doesn't erase rikvm_C6F09094.sys

Quick and Full Scan do not see this malware,rikvm_C6F09094.sys file, only NPE.exe sees it but does not erase it.  Not sure if the name means anything.  The only thing I know is NPE says the file is malware and after 5 attempts (3 I think constitutes OCD...) it keeps showing up.  I was told to try the Bootable Recovery Tool. Anyone have a fix or other info?