Norton Power Eraser Doesn't Respond in Taskbar

I am helping a lady with her Windows 8.1 PC with Classic Shell so she has a start menu.  I think she may have a virus so I ran Norton 360 and all it found was low risk tracking cookies.   I find that she has Norton Power Eraser (NPE) on the "All Programs" list so I ran it.  It restarted the system and after loading Windows NPE sits in the taskbar and shows no progress. You also cannot get it to restore to a window so you can see any status at all.  Is this normal operation and if so can I assume it will complete and give a results screen?

I told the lady to call me when and if it finishes.

Thanks for any help.