Norton Power Eraser error message- Please Help

Norton Security | Norton Internet Security
1

I am trying to run Norton Power Eraser on Windows Vista, but when I get to "scan for risks" and click on it I'm receiving an error message.

 

"The parameter is incorrect"

Error: 0x80070057, n44, n66

 

I'm not computer savvy at all and would appreciate some assistance with specific ideas and possible fixes. 

2

hi

 

 

you sould not be runing  Norton Power Eraser un less you really need  too thats   how  errors  start  do you have  norton NIS or norton 360?

 

3

all so did you even read be for you  install it?

 

 

Norton Power Eraser
Eliminates deeply embedded and difficult to remove crimeware that traditional virus scanning doesn't always detect.
If you have become the victim of crimeware that regular virus scans can't detect, use Norton Power Eraser to target and eliminate it.
Is something not quite right with your computer? Are you being plagued by pop-up windows trying to get you to download security software or alerts claiming your PC isn’t secure? It sounds like you’ve been infected with a type of threat known as “scamware.” The solution? Norton™ Power Eraser. This powerful FREE tool from Symantec detects and eliminates difficult-to-remove threats, rootkits, and unique types of crimeware like scamware that cost unsuspecting computer users as much as $150 million per year.
Norton Power Eraser is specially designed to aggressively target scamware. It uses our most thorough scanning technology to eliminate threats that traditional virus scanning doesn’t always detect, so you can get your PC back.
Download Instructions:
  1. Click Download Norton Power Eraser, above
  2. On the File Download dialog, click Save.
  3. Select the location to where you want the file saved, and click Save.
  4. Go to the location of the downloaded file and double-click the NPE icon.
Because Norton Power Eraser uses aggressive methods to detect threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully. If you accidently remove a legitimate program, you can run Norton Power Eraser to review past repair sessions and undo them.
and most of  all read this part
 
For Norton users with a valid Product Key:
If you feel your
computer is still infected after you use the Power Eraser Tool, please click here to learn
more about how the Norton Bootable Recovery Tool can help get
your computer back up and running fast.
 
 
 
4

Hi golddgr,

 

Can you please upload the NPE log file 'NPETraceSession.etl' from the below location?

 

C:\Users\<UserName>\AppData\Local\NPE

 

You may also find a NPETraceSessionBoot.etl; you can upload it as well.

 

We'll analyze the logs and get back to you.

 

Regards!

5

This post has been moved to the forum devoted to Other Norton Products.