Norton Power Eraser is activated on the local PC under more scans. Starting it asks you reboots your PC. When the PC reboots, Power Eraser fails.
You cannot run Power Eraser.
Why is this happening? You used to be able to invoke Power Eraser from the Norton website, but that is gone in favor of including it PC product.
I am running Windows 8.1 (64-bit).
Thanks.
Hi zorrro1956,
NPE will run in safe mode, but you will need to choose safe mode WITH networking. NPE requires an internet connection.
NPE does not create a desktop icon, it is a stand alone executable file and does not require or need to create a shortcut.
Do you recall if the support technician renamed your computer to try and get NPE to work?
Yes, that is odd, but it has worked in the past.
We are working on an update to NPE that may (or may not) address this issue. It has been difficult to debug.
Jeff
You need a Windows admin account to run NPE so that that program has full access rights to your system. Also, the reboot will be into the same admin account so any changes can be made.
If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.
Why not just run NPE from within your Norton Security product. That will have the latest version of NPE. Look under Scans in the Security section.
I started computer in SAFEMODE but apparently Norton Power Eraser does not work under SAFE MODE. Why??? I downloaded Norton Power Eraser directly from the Norton site and run it from the program. Normally NPE will create an ICON on the desktop for the program. But, even though Norton Power Eraser has been downloaded it has not made an ICON on the desktop for NPE. Why? Is there a problem with NPE?? thanks.
Why is using or not using a Windows admin account important?? I checked my computer system status and it says the user name and it lists the user as administrator. Should it be administrator or should it not be??? Mention was made about Fast Start. Should Fast Start be on or off? Where do you find Fast Start? Norton Power Eraser not running after restart. Norton Power Eraser "crashes" after restart. Is there going to be a fix for this as some have mentioned? Or can this be fixed now? thanks
Are you using a Windows admin account when you try to run NPE?
Hello, I am having the same problem. When I run NPE, it restarts my computer then does nothing. It doesn’t scan or anything. Any idea why? I ran all scans and they were clean.
Norton actually called me to test it again. The result was the same; there is still the same problem and they are working on it.
I do not use Firefox; so, I cannot speak to the relevance of it to this issue.
Norton Power Eraser failed midway after reboot. Running Windows 10. Got the following error code: 0x800040005,n5,nc0. does this mean my computer has a virus? I migrated Norton Internet Security to the new windows version and made sure all of the program was correctly fixed. I downloaded Norton Power Eraser directly from Norton website. Saved it and then ran it. Still has the same problems. There is a malicious program desguising itself as Mozilla Firefox program update that Norton is NOT catching. Is this program blocking Norton Power Eraser?
Hi rmcgann,
A new version will be available soon.
If it does not resolve the problem, please get back in touch as we would like to get more details about your specific situation.
Thank You,
Jeff
Thanks everyone. Contacted Norton Support. It turns out this is a known problem that will be fixed in the next release.
rmcgann Are your downloading NPE from this link: https://security.symantec.com/nbrt/npe.aspx I always download it to my desktop and run it from there. Just did that before this post to test both the link and NPE itself. Both worked as advertised.
If you are concerned about a possible infection or malware you can also download the FREE version of Malwarebytes which runs great alongside Norton products here: https://www.malwarebytes.com/
If all else fails you may want to remove and reinstall your Norton product using the official removal tool here: http://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
Cheers
and you have Fast Startup Off...?
Yes, it is running under a administrator account, but not as run as administrator. My login is an administrator ID.
You can run Norton as administrator. However, if you run NPE from Norton it is questionable if NPE then runs as administrator.
When you download NPE from the Norton website in under an administrator ID, it is questionable whether NPE runs as administrator when it auto-restarts after the reboot of the PC.
Um, are you running NPE from Windows Administrator account?
Um, do you employ Restart (not Shut down) machine?
Addendum:
I found Power Erasure on the Norton website and ran it. It fails upon initiation after coming up after the reboot of the PC just like the Power Erasure run from the PC.