My boss got a series of emails and letters from Comcast instructing him to fix hid DNS server bot issue due to the DNS Changer Bot problem they encountered. If he didn't do what they wanted his internet service would be disconnected or interrupted. He asked me to do the "do-it-yourself" process to correct the problem because I am better with computers than he is.NOTE: He is running Windows Vista on an Acer Desktop Computer.
So I went to the site Comcast said to go to: http://xfinity.comcast.net/constantguard/botassistance/dnsbot, got started on the DIY guide in which the first step is to download and run Norton's Power Eraser : "Download Norton Power Eraser: http://security.symantec.com/nbrt/npe.aspx". I did this and followed the instructions on Nortons site, and its tutorial to the "t". I even created a manual Restore Point and Backed up his personal info to my 1TB just in case something went wrong. When it forced the restart, and reloaded I got the blue screen of death saying that windows was being shut down due to an error that may harm the computer. I could start the computer in Safe Mode but I could not get it to connect to the internet in Safe Mode. I ran all the necessary tests on the memory and integrity through Safe Mode and nothing comes up corrupted or wrong. I cannot start up the computer normally - only in Safe Mode.I do see the Norton Power Eraser Log but I'm not sure if it deleted something that was needed for normal start-up - I'm assuming it did, because it's the only thing different before the computer crashed.
Tried the F8 trick to restart from the Last Good Configuration - NO GO. Tried restarting it in Debug mode, NO GO. Tried to boot using "msconfig" and only boot using certain programs from Microsoft only, NO GO. Tried to do a System Restore in Safe Mode (via Command Prompt), NO GO.I have tried all these things in Administrator mode and in the regular user mode, NO GO.
I'm at a loss at this point - I've been on many forums and cannot find anyone that is using Windows Vista who has a fix for this. It is clearly because of this Eraser tool but it won't let me go back to my restore point, it gives me another error code, in addition to the BSOD error codes. If anyone can help I would appreciate it - if you need the Norton logs, Error codes, etc. please respond and I'll be happy to post.
Thank you.
Camille