The Power eraser does not work on Windows 10. It will crash before it completes. Norton support will try to walk you through all kinds of things that requires host name changes, safe mode boots, etc... Ultimately it always results in a crash. If this were a clear priority of Symantec, they would incorporate scripts that will do everything that is necessary for the tool to run, but obviously it is very low on their list of priorities. Its hard for me to believe that I have not had a single intrusion attempt on my system since I have started using Norton.