Norton power eraser wont delete virus!

This morning y laptop got a virus… I tried using the NPE and it didn’t remove it! I can’t do rootisk cuse it comes up with an error and says access denied. Tried the NBRT and it won’t even load :frowning: says unexpected error, if anyone could please help me! I can’t even use my internet browsers unless I go to my computer then type something in the address bar. Please help!

I did. Im on windows xp. My computers going to crap and I sit here and watch:/ I know of 2 exes… One is wuw and gogogo both which if I end the task in task manager restarts my computer. Should I keep trying NPE

This morning y laptop got a virus… I tried using the NPE and it didn’t remove it! I can’t do rootisk cuse it comes up with an error and says access denied. Tried the NBRT and it won’t even load :frowning: says unexpected error, if anyone could please help me! I can’t even use my internet browsers unless I go to my computer then type something in the address bar. Please help!

Can almost do nothing, not enough computer resources or enough qutoa, I need this stuff on here :frowning:

Have you tried to start in safe mode? To do this keep tapping F8 at startup. Then choose Safe Mode with Networking or something to that effect.

 

Now here are a few things you can try...

Download Microsoft Safety Scanner and run it.

Download and run Spybot Search and Destroy portable version. I mention the portable version because you cannot run the Windows installer in safe mode. Anyway, the install file is just a self extracting compressed file. Run it and then run the software.

Download the free version of SUPERAntiSpyware. Follow the instructions and run it.

 

Note that these three tools could be downloaded on a clean computer and burned to a CD so you can run them on your PC.

 

On any account, if you have valuable files on your computer, you may want to backup the whole thing to another harddrive using a product like Ghost or something similar. At least get your important files copied. This would probably be best done from outside your infected Windows install using a CD that runs Windows PE or similar.

 

zantos209,

 

Did you resolve your peoblem?

Hello zantos209

 

I would highly recommend that you visit one of the free malware removal sites where they will tell you what scans to run to determine what malware you have. They will work 1 on 1 with you and help you to remove the malware safely. They have the expert knowledge to tell you what tools will be necessary to run. Please visit one of these free malware sites and register with them and describe your problem.

 

Please go to one of these free Forums for help in removing your bad malware or rootkits.


http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(Thanks to Delph for providing the list of sites)

 

 

Please come back and let us know how you made out. Thanks.