Norton privacy monitor assitant not working

I got a Privacy Monitor Assistant subscription from Norton that is not working because every time I submit a request the name that appears in the report' screen is not my correct and full name, and also says that my info is for sale by 0 data broker websites.  However, when I submit a free request on the Norton website the report says that my that my exposed personal info is found on the following data broker sites: backgroundAlert, BeenVerified, FreePeopleDirectory, IDTrue, Intelius, PeopleFinders, PublicRecordsNow, PrivateEye, etc. I believe that if the Privacy Monitor Assistant report is showing 0 data broker websites is because my name is not correct nor complete. Therefore, Can someone fix these Privacy Monitor Assistant errors? or Can people from Norton perform the search of my info on public sites and request the removal on my behalf?