Hi.
We're vendors of ActMask Virtual Printer family. Your Norton products (360, Norton Internet Security 2009 and Norton AntiVirus 2009) report one component of our product - printctl.exe has high risk, stop it running and delete it.
The printctrl.exe only gets information of printers, deletes temporary virtual printers auto created in session on Windows Terminal Server for supporting Windows Terminal servings and deletes temporary spooling file created by Windows printing system. So it's safe and no risk. We think your team should re-check it, remove it from high risk list.
The site: http://www.ALL2PDF.com
Download url:{removed link to direct download of executuable, please link only to pages that offer a download}
Can you please let us know whom we should contact? Or please provide email address. Thanks for your help.
Regards,
ActMask Team
[edit: removed direct contact information, although it is still available to symantec employees. This thread has also been escalated.]