Hi, i currently use BT Softphone to make phone calls from my computer and this program happily co-exsisted with my Norton product until quite recently when my copy of softphone started displaying a message saying 'Softphone cannot connect to the network. Please check your internet connection. If the problem continues, you are advised to wait ant try again later. [GW_10500].'. This problem has persisted despite giving the appropriate permission and exceptions! I recently had to re-install my XP-Pro operating system along with BT Softphone software. The Softphone progam continued working until i installed my Norton products, when this problem started all-over again! Also, when i removed my norton products using the Norton Removal tool, the problem remains despite re-installing BT-Softphone directly from the BT website! How can i get the two programs to start working together again?