I have used the identity security vault on-line for over a year. Today, after routinely updating my NISS, I couldn’t sign in to the vault. After much messing about, including a full re-installation, I stumbled across the answer. Unusually, the sign-in process asked for my e-mail. But it would not accept my vault password. The update, I discovered, required my Norton account (not the vault) password first then it asked for the vault password. Surely, it is not beyond the wit of the programmers to indicate which password is required especially if they program a change in sequence that has been in use for over a year. At the very least they should tell the bods manning the chat service about the change in approach. I hadn’t used my account password for nearly a year so I had to work through the ‘forgotten password’ procedure.