Tried to renew my Norton product, ran Norton Removal Tool, then downloaded the new one. Had already successfully downloaded to 3 other devices. Would not go- error saying can not connect to Norton server. After several hours with Norton taking over computer and trying, gave up and reformatted computer. Tried to run removal tool to get rid of the factory downloaded so could activate new one, after at least 10 tries, all I get when try to down load removal tool is that it is corrupt.