Norton Removal Tool error

Norton Security | Norton Internet Security
1

I intermittently get an "error 8506,430" message in Norton AV when my PC starts up and the One Click Support page is displayed. If I follow the instructions to download the run the Norton Removal Tool, I get this error when I run the removal tool:

c:\documents and settings\username\desktop\norton_removal_tool.exe

The specified path does not exist.

Check the path and then try again.

 

Of course, the path exists. I'm an administrator, I've tried turning off firewall/AV, tried running it from different locations etc but get the same message. I can run other exe files OK.

How can I run the removal tool?

2

Hi jswaffs,

 

Can you try downloading and saving the removal tool to your desktop from this location?

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

3

Wow, prompt response, thanks but I found a work around solution before I read your post. I tried opening the file in WinZip, which correctly detected the removal tool wasn't an archive and prompted me to run it instead. I accepted this option and the removal tool uninstalled the Norton product.

 

The removal tool prompted for a reboot and once I logged back on, downloaded and reinstalled the Norton product. Everything seems to be OK.

 

I can't explain why I was unable to run the Norton Removal Tool by double-clicking it though as the error was't repeatable with other executables.

4

Hi jswaffs,

 

Glad to hear that you were able to solve your own problem. You can mark this thread solved by choosing your own post as the solution :-)