d gud thing u can do is run malware bytes. nd regarding removal tool download. just try other mirrors 2 download removal tool. there cud b a threat blocking u 2 access symantec .w32 sality.ae does d same.
I ran the anti-malware and only one thing was found. It was some game software. ive deleted it but still have the same issues. I was unable to update the malware though cause it says im not connected to the internet, which I clearly am.
I dont know if its an issue that mu IE doesnt work. I had deleted it off my computer a few months ago (I love to delete things you see), and i recently reinstalled the latest version, but now its like my internet connection isnt registered there. My default browser used to be explorer but i canged it to mozilla. since then anytime I try to open a link from a software im downloading or fromthe windows help page, it saysno internet connection detected.
Could all this be connected? I know how to use the internet but all this software and hardware stuff is above my head im afraid.
Bondgirl1980 wrote:Thanks Dbrisendine.
I tried what you suggested regarding my internet connection. Norton/synmatec isnt there at all. Il try the anti-malware thing and let you know how that goes.
Is it even possible for one's NIS to expire and they'll still have firewall protection but no virus or malware protection?
Bondgirl1980 -
Thanks for letting us know the outcome of the network driver rework. I have good news and bad news for you. The good news is that (as you requested in the original post) there is NO functioning Norton firewall on your system at all. NONE. The bad news is that there must be a setting in Windows Security that keeps the record of the firewall there. I'm not sure how to reset Windows Security database on Vista (I know how on XP but not Vista at the moment). I will look into this today and get back to you with the solution tonight / this evening.
The answer to the second question is no; the firewall, AV and malware protection would all cease to function at the same time if the license expired on the software. There seems to be a growing number of malware written lately that is attempting to shut parts of Norton down when they infect a system (I guess if your in the top group that makes you more of a target) but we are fighting that.
Which bring me to some questions. Why do you want to have no firewall on at all? Do you have any malware protection currently? You mentioned using Bittorrent in your first post; know that using this without active malware protection is like walking cut and bleeding through a Level 4 biolab; you are going to get something fast. Torrent software is a major way that malware spreads. Not trying to scare you or make any judgment's on your personal usage of the internet. I am just trying to inform you the facts and help you as best we can (and that you want).
Let me add to the concerns voiced by Dbris:
Why in the world did you remove Microsoft Update? And how? Or are you only talking specifically about MS Update, but not Windows Update? If you removed MS Update, how did you do it? Was it through the add-on control in IE? Are you sure you completely removed it?
Earlier in this strand, I believe you suggested that you are not much into computer tech (specifically, you said "Unlike you, I dont speak computer" ); where are you getting the expertise and confidence to do all this application deleting? And to what purpose?
The behavior you observe sounds viral. FTP sites with type that disappears as you click on it, poorly displayed links, misinformation about application processes, no internet connection messages when you try to access anti-malware sites, etc. (By the way, why haven't you gotten access to another computer, downloaded the NRT to that computer, put it on a stick and brought it over to your computer? It is very small and your should be able to do this fast.)
Good luck.
I just had a brainstorm in the nothing-ventured-nothing-gained category. This is a strategy that has resolved numerous problems for other people.
1. Create a new user name with full admin rights.
2. Log off the current user.
3. Log on to the new user (do NOT use the switch log-on option and do not reboot.).
4. See if you can get to NRT using Firefox (or IE). If you can, then run the tool. Also see how this new user affects the overall behavior of the computer. Run malwarebytes or some other malware program.
5. If this does not help, try shutting down and rebooting to this new user and see what happens.
Report back to us.
I think i'll try your original suggestion to reimage my computer/restore to factory settings. ive backed up all my files on windows backup. could you tell me how to restore to factory settings step by step before i totally wreck my laptop? I think I know how, but I'd rather not make anymore mistakes.
Will I be able to restore the files on my d: harddrive after i restore to factory settings and want my files back?
My laptop is an ACER and i'm using vista as you know.
Using another login didnt work. same problem.good idea though However, come to think of it, for the last month or so I havent gotten any update messages. When im trying to check for new definitions for windows defender i get an error message 0x80072efd.
Bondgirl1980 wrote:I think i'll try your original suggestion to reimage my computer/restore to factory settings. ive backed up all my files on windows backup. could you tell me how to restore to factory settings step by step before i totally wreck my laptop? I think I know how, but I'd rather not make anymore mistakes.
Will I be able to restore the files on my d: harddrive after i restore to factory settings and want my files back?
My laptop is an ACER and i'm using vista as you know.
Alas, factory restore is so machine-and-date specific that we can only give you the broadest kind of advice.
Your computer should have come with one of the two following (maybe both):
1. A hidden partition containing the restore files. It is accessed by some program in the main menu that refers to Computer Assistance in some manner of another, but IS NOT the HELP link. When you click on this, you should get to something that offers you various options, one of which is a full factory restore. That is what I recommend going for.
2. A set of disks or even a single DVD labelled something like Factory Restore (unfortunately, it seldom says just that). The DVD is launched by one of three methods:
First method: When you power on your computer, there may be a quick display saying something like SYSTEM RESTORE or RECOVERY and an indication of which key to press. Press that key and it will walk you through the rest of the steps. Choose the full factory restore option.
Second method: While on the desktop, put it in the harddrive, it self-boots and then walks you through the steps. This is the user-friendlier method and I would recommend giving it a go.
Third method: Turn computer on, put disk in harddrive, power off, power on. Disk should boot-up and give you the proper options. If not, you may have to go into the BIOS and change the boot sequence so that the CD/DVD player boots up before the harddrive (not difficult at all, although it may sound that way -- instructions are on the screen). You will see the way to get into BIOS when you power on. There will be a quick message telling you what key to press for SETUP. Even better, there might be a message for BOOT ORDER (or something like that) and using that one will solve the issue.
P.S. 1. Although almost all restore/recovery options include the option of backing up your system to a separate partition (a good option), nonetheless make certain you have also backed up everything important to something NOT on your harddrive (an external harddrive, perhaps, or a Stick if you don't have too much, or a CD, ... something.)
2. If your computer did not come with Recovery/Restore disks, it will have the option to create them. You should do so, because you only get one shot at this (on most computers, and Acer is part of Compaq/HP and they only give one shot). This is a hard call and you might want to wait until you have restored the factory image since I can't predict how successfully the disks would be created, given the current state of your computer.
Bondgirl1980 wrote:
[ ... ]
I dont know if its an issue that mu IE doesnt work.
I had deleted it off my computer a few months ago (I love to delete things you see), and i recently reinstalled the latest version, but now its like my internet connection isnt registered there. My default browser used to be explorer but i canged it to mozilla. since then anytime I try to open a link from a software im downloading or fromthe windows help page, it saysno internet connection detected.
Could all this be connected? I know how to use the internet but all this software and hardware stuff is above my head im afraid.
Wooooah!
Firstly you can't uninstall Internet Explorer -- it is such an integral part of Windows that Microsoft will not let you uninstall it.
If you deleted it somehow then that could begin to explain problems since it's a sure recipe for disaster to try and improve WIndows by deleting things -- I see so many users elsewhere where I support computer users come in saying "I tidied up my WIndows installation and got rid of a lot of stuff I don't use and now it won't boot up -- what can I do?"
I'm not bugging you but windows is like that and you really must not change anything unless you know what it does -- I even discourage people from using some of the tools that Norton puts like in Norton 360 or Norton System Works because, again, if you don't know more than they do you can be in for trouble.
Secondly you are using Mozilla and I believe that browser is not supported by Norton Applications .....
I was about to ask you if you were using Internet Explorer 8 and if so to try using the Compatibility setting on that but for me it is pretty clear now that the first thing you must do is to use that Restore to Factory state after saving any personal files you may have on the computer onto an external drive or onto CD/DVDs.
Do that and fully update it with Windows Updates and then we will be happy to help you uninstall (not delete) that trial version of Norton 2008 and install 2009.
If you need some help in carrying out the Factory Restore do ask and I'm sure some can be given, or ask someone you know locally who is used to doing it.
But do remember to save your personal files and things like passwords and KEYS for any software you may have purchased.
why don’t you format your hard drive and reinstall windows and other programs again…!! there has been lot of problem going on in your computer…the best way to start fresh is to install a clean windows…
silverhawk wrote:
why don't you format your hard drive and reinstall windows and other programs again..!! there has been lot of problem going on in your computer...the best way to start fresh is to install a clean windows...
If she does this, she will have to track down all the appropriate drivers and related software for her particular system. Even they were provided on some CD/DVD for recovery, the reintroduction might prove difficult.
Huwy, you leapt to a few misconclusions. :-)
She said she deleted the updater, not IE itself (as I understand it). And I am fairly certain that when she says "Mozilla", she means "Mozilla Firefox", which Norton certainly supports.
BTW, things to do after reimaging:
1. Don't install or enable any AV program.
2. Run Windows Update and accept the following updates as they are made available (but not the others):
a. Microsoft Update option which will appear as a suggestion on the right part of the screen and not as part of the normal update list.
b. Service Pack 3, which should be offered almost immediately.
c. IE 7 if you don't already have it.
3. If one of these doesn't appear, try Windows/Microsoft Update again. If it still doesn't appear, then accept all the critical updates but none of the rest. Then see if you get the rest of 2. above.
4. Next, look at the recommended updates and go after
a. Media Player 11
b. Windows Framework, all versions, but not updates.
5. Next, run Update again and accept all critical updates.
6. Install the security programs of your choice. Delete the trial version of Norton. If you really don't want Norton, now is the time to choose something out; but we recommend you try the new trial version of Norton Internet Security 2009.
mijcar wrote:Huwy, you leapt to a few misconclusions. :-)
She said she deleted the updater, not IE itself (as I understand it). And I am fairly certain that when she says "Mozilla", she means "Mozilla Firefox", which Norton certainly supports.
Quite possibly although I tried to go by what BG wrote and that I quoted.
But since I understood that BG has the Acer laptop recovery disk(s) and since laptops are special cases when it comes to their operating system and special features then I'd still say it is best and simplest to start from scratch.
I've seen too much time wasted in reaching an unsatisfactory solution by trying to "mend" something that has gone wrong.
Bondgirl1980 wrote:
I think i'll try your original suggestion to reimage my computer/restore to factory settings. [ ... ]
My laptop is an ACER and i'm using vista as you know.
If you give the exact ACER model number I'd be glad to look it up and check the procedure for you but I'm going to be off line until Monday probably.
It should be in your manual or on the hard drive reachable through START / All Programs -- if you check some of the entries for one that sounds right -- HP have a system built in called Recovery Manager for example.
Just to give you an idea of how it might work have a look at this page on the Acer Notebook Support Site which I found by selecting a fairly random Acer Notebook Model the 3500.
Its an Acer 5715Z. It too does have its built in backup/recovery suite. I dont have any cds for acer, windows etc. They were aready installed on my laptop. Even the norton. all i had to do was activate the norton 90 day trial.
installing vista is very easy. install vista if you have dvd nd if you do not have than borrow from someone and install with your produck key that you can find below your laptop surface. if your pc came preinstalled with vista. as you have deleted and played around than you have to do it. today or tommorrow. it would solve all your problems.
Here's a link to all the support documents for that model which you may find useful in future.
Read up on the weRecovery -- there's a couple of articles.
Note that you can for additional safety make a set of DVDs for recovery using their eRcovery partition before you restore using the partition itself which is faster if you use method 1.
Burn Image to disc (create backup disc)1. You can create 3-7 CD's or 1-2 DVD's like the ones that were sent with units prior to eRecovery.
2. The burned CD's are equal in usage to the System CD and Recovery CD's.
I'd recommend a clean start after making those recovery DVDs -- you may need two of them whereas you would need maybe 7 CDs!
Hi Everyone.,
I may be a little late to this post. But just as a suggestion of NRT. How about any one of you uploading NRT in a third party file sharing Web site like rapidshare or whatever. Then she may be able to download the file in her computer. Don't know if its valid but its worth a shot.
N360User
i think she could have used softpedia mirrors or might have searched through google as she was not able to download through symantec.