Norton rescue tool wont boot from DVD/USB

Archive
1

I downloaded Norton Bootable Recovery Tool ISO. Following the instructions, I created a bootable DVD with ImgBurn and then another one but none of them were booting.

Then, using Rufus 3.1, I created bootable USB. The same result.

I checked the BIOS and first choice is USB/DVD. I also tried bitdefender-rescue-cd and it was booting without problem.

DVD structure

EFI\

isolinux\

LiveOS\

GPL

Symantec_NBRT.img

 

USB structure

EFI\

isolinux\

LiveOS\

System Volume Information\

autorun.ico

autorun.inf

GPL

ldlinux.sys

Symantec_NBRT.img

syslinux.cfg

 

https://us.norton.com/support/tools/nbrt.html

Please help.

 

2

I am with windows 7 and have never used "Hibernation"

3
symc_Holt:

NBRT will not run if the target OS is in hibernated state. On Win8+ machines, Fast Boot was introduced wherein a Hybrid Shutdown takes place, i.e on Win8+ machines, when you just give shutdown, by default the system gets hibernated. Since on a hibernated state, the entire ram is dumped to disk, we choose to not scan the machine since it could leave the system in an inconsistent state. So, we error out and request the user to turn off Fast Boot .

I have W10 Fast Startup & Hibernate = Off 

4

Hi,

NBRT will not run if the target OS is in hibernated state. On Win8+ machines, Fast Boot was introduced wherein a Hybrid Shutdown takes place, i.e on Win8+ machines, when you just give shutdown, by default the system gets hibernated. Since on a hibernated state, the entire ram is dumped to disk, we choose to not scan the machine since it could leave the system in an inconsistent state. So, we error out and request the user to turn off Fast Boot .

Hope this helps,

Jeff

5

FWIW ~ wondering whether NBRT supports Secure Boot. 

6

I wonder if @symc_Holt might be able to assist?

Thanks Jeff.

7

Yeah, IDK.  When I try to change boot order.  I'm not finding my nbrt disc.   My machine boot manager is not recognizing my nbrt disc.  It's been years since last tried to boot from NBRT disc.   

Lets hear from Community.   

8

I downloaded and burned 2 bootable disks from other brands:

Bitdefender

boot\

EFI\

rescue\

syslinux\

grubx64.efi

 

Kaspersky

boot\

data\

EFI\

System\

autorun.ico

autorun.inf

boot.catalog

efi.img

krd_bases_timestamp.txt

krd_version.txt

mach_kernel

 

In conclusion, Norton Security cannot provide rescue disc, that is why is not bootable. Wasting my time and chat service was clueless and sent me in the forum.

 

 

 

9

my boot manager is not recognizing nbrt disc 
?

 

10

just now tried to burn nbrt.iso......maybe, I need new disc