Every time I try to send an email with a couple of picutres, even forward on an email I have recived, or do a mail merge (restricts to 10), I get a Norton Pop Up which states "522 #5.3.4. message size exceeds limit". I contacted Norton Support via Live Chat they said it couldn't possibly be Norton, even thought it is a Norton Pop Up (why?), and referred me back to my email provider. My provider confirmed 18MB file size and I can send same email from their web mail. I increased the limit on Outlook which gives a standard 20MB. The file size it 9MB, the only link is Norton, how do I increase the email size in Norton??
Latest update, as Vodafone is the outgoing server I rang them and they confirmed 20MB limit they said it must be Outlook. I retried to raise the limit, I think I did it wrong initially, and followed the lifewire article (linked above) to create the MaximumAttachmentSize file, but currently it is still not allowing the file to be sent. I wonder if the system is reading this newly created file?
I finally got a response from Eir. It seems to be the same problem, unless I haven't increased the limit in Outlook properly (I have followed the instructions) and I have done it three times, until I can definitely rule out Outlook as the source of the problem I'm stuck. So here goes again.
1. if I send a mail merge to 20 people only ten would go through,
This is likely the email provider that is restricting the number of recipients. This is likely a method used to prevent spammers from using their email services. Again, nothing you can change locally on you computer.
FEB Good find with the article. Please keep in mind that changing the "local" settings for attachment size, IE on your system will allow the file size to increase. Also take into account IF messages are including prior content as being attached to the message as editable content that will increase the message size over time. On the other end, the provider, their mail server configurations have to also allow that size increase for it to pass through their services. The Norton product plug-in is where the error message is being derived from as the mail server is sending it that error code in response to your message traffic. Still standing by your email provider being the culprit.
1. if I send a mail merge to 20 people only ten would go through, these would be simple plain text to arrange a meeting, so no more than, hello x, where, when, and sign off. Roughly 10-15KB each. Norton would return message that all emails could not be sent due to size limit, I would then have to manually figure out who it was/wasn't sent to.
2. The picture file which I can receive in Outlook is 9MB in total, but cannot forward on.
3. As Norton was issuing the error I assumed it was Norton blocking as eir confirmed it was 18MB allowance and I used this link to increase the Outlook size (the Microsoft instructions were a little more confusing) https://www.lifewire.com/increase-outlook-attachment-size-limit-1173679.
I haven't heard back from eir despite sending 4 emails.
It's been a while, but I understood the mail merge feature as sending to multiple recipients. I posted the above as you mentioned mail merge in your post.
You also mention a couple of pictures. Just to clarify, does the total size of those pictures total 9MB or were they 9MB each?
That was a good response, but I was only forwarding it on to one contact (9MB). I have tried it multiple times as a test and still no joy. I have tried contacting eir support 3-4 times since the 26th of October and usually they respond quite quickly but I've heard nothing since. So I'll just have to wait and see. (fyi SoulAsylum)
Every time I try to send an email with a couple of picutres, even forward on an email I have recived, or do a mail merge (restricts to 10),
My provider confirmed 18MB file size and I can send same email from their web mail. I increased the limit on Outlook which gives a standard 20MB. The file size it 9MB,
Maybe your email provider is totaling the number of recipients times the file size which would put you over the 18MB limit. You say you sent the same email from the webmail site. Were you sending it to multiple recipients for that test?
@FEB Thanks for the feedback. Sunil_GA was suggesting turning off Norton Email Scanning and Norton Antispam within your Norton product settings. Here is how:
Start your Norton product.
Click Settings.
Under Detailed Settings, click Anti-Spam.
On the Client Integration tab, under Email Clients, click on the slider next to Outlook to turn it Off.
Click Apply, and then click Close.
Exit all the programs, and then restart the computer.
Do you have instructions on how to do the above? I've tried going through the website, but seem unable to find an info center that I can do the above. Does turning of the scanning/anit spam affect the security? As for plugins, I have no experience here.
Regards
FEB
PS SoulAsylum, I still waiting on tech support from eircom.
Could you please check if disabling Norton Email Scanning and Norton AntiSpam has any impact?
Please try below steps and let us know the status:
1. Turn off incoming & outgoing email scanning. Reboot and check if it works.
2. If step 1 does not work, re-enable incoming & outgoing email scanning.
3. Disable Norton Antispam. Reboot and check status.
4. If steps 3 does not work, go to Outlook and check if Norton AntiSpam plugin is listed in list of active plugins. If yes, remove the plug-in. Check error message status.
