About a week ago, I noticed that a Trojan Virus was being repeatedly blocked by Norton. I got worried that a virus might finally get thru- so I got on Norton Live Chat. He remotely rebooted - and I instantly lost my Internet, Windows, email, everything! I waited for him to call back- he never did. After about 1/2 dozen or more calls, being disconnected several times, and many "reference" numbers, they finally told me that there was nothing they could do. Norton told me I would have to pay for a Comcast/Xfinity visit. The tech just left- he said everything is fine on their end- it's a Norton issue. I called Norton again- they said they still can't help. I have lost my loyal computer. My LIFE was on that thing! I can't afford a "Geek Squad" visit. Very Upsetting!