Norton safe search i cannot see green safety rating

Norton 360 for Windows
1

Norton safe search i cannot see green safety rating

Product & version number:

OS details:

What is the error message you are seeing?

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2

Bonjour @Akinyemi_Oludele

D’après mes recherches sur les pages du support Norton incluant l’IA générative, il semble que votre problème soit dû à un ou plusieurs dysfonctionnements concernant les extensions.

Voici un guide de dépannage proposé par l’IA générative :

  • Troubleshooting Guide for Missing Green Safety Ratings in Norton Safe Search (Windows, Mac, Android, iOS)

    This guide will help you troubleshoot why you might not be seeing green safety ratings in Norton Safe Search. The core functionality of Norton Safe Search, including its safety ratings, relies on the browser extension being correctly installed and active.

    Step 1: Verify Norton Safe Search Extension Installation

    • Windows/Mac (Chrome, Firefox, Edge):

      1. Open your web browser (Chrome, Firefox, or Edge).

      2. Look for the Norton Safe Search icon in your browser’s toolbar. It often looks like a green checkmark or a shield.

      3. If you don’t see the icon, navigate to your browser’s extensions/add-ons management page:

        • Chrome: Type in the address bar and press Enter.chrome://extensions

        • Firefox: Type in the address bar and press Enter, then select "Extensions."about:addons

        • Edge: Type in the address bar and press Enter.edge://extensions

      4. Check if “Norton Safe Search” or “Norton Safe Web” is listed. If it’s listed but disabled, enable it. If it’s not listed, proceed to Step 2.

    Step 2: Install/Reinstall the Norton Safe Search Extension

    • Windows/Mac:

      1. Visit our website and search for “Norton Safe Search extension” or “Norton Safe Web extension.”

      2. Follow the on-screen instructions to download and install the appropriate extension for your browser.

      3. After installation, restart your browser.

      4. Perform a search on or your preferred search engine (if Norton Safe Search is set as default) and check for safety ratings.search.norton.com

    Step 3: Check for Conflicts with Other Browser Extensions

    • Windows/Mac:

      1. Temporarily disable other security-related browser extensions (e.g., other ad blockers, VPN extensions, or security tools) one by one.

      2. After disabling each extension, perform a search using Norton Safe Search to see if the safety ratings reappear.

      3. If disabling a specific extension resolves the issue, that extension might be conflicting with Norton Safe Search. You may need to keep it disabled or look for alternative solutions.

    Step 4: Clear Browser Cache and Cookies

    • Windows/Mac/Android/iOS:

      1. Clearing your browser’s cache and cookies can sometimes resolve display issues.

      2. Access your browser’s settings and look for options to clear browsing data, cache, and cookies.

      3. After clearing, restart your browser and check Norton Safe Search again.

    Step 5: Ensure Norton Product is Active and Updated

    • Windows/Mac:

      1. Norton Safe Search is included in Norton’s security products. Ensure your Norton security product (e.g., Norton 360, Norton AntiVirus Plus) is active and up to date.

      2. Open your Norton product and check for any alerts or indications that it’s not fully functional or needs an update.

      3. Run a LiveUpdate to ensure all definitions are current.

If you have followed all the above steps and are still unable to see the green safety ratings, it is recommended to contact Norton Customer Support for further assistance. You can find support options on our website.

1 Like
3

Bonjour,

Merci pour votre message et pour le guide détaillé partagé.

Après vérification, il semble effectivement que le problème soit lié à l’extension Norton Safe Web / Norton Safe Search. Les évaluations de sécurité (pastilles vertes) ne s’affichent que si l’extension est correctement installée et activée dans le navigateur.

J’ai suivi les étapes recommandées :

  • VĂ©rification de la prĂ©sence et de l’activation de l’extension dans le navigateur

  • RĂ©installation complète de l’extension

  • RedĂ©marrage du navigateur

  • DĂ©sactivation temporaire des autres extensions susceptibles d’entrer en conflit

  • Suppression du cache et des cookies

  • VĂ©rification que mon produit Norton (Ă  jour via LiveUpdate) fonctionne correctement

Malgré cela, les indicateurs verts ne s’affichent toujours pas dans les résultats de recherche.

Pour information :

  • Navigateur utilisĂ© : [indiquer le navigateur + version]

  • Système d’exploitation : [Windows/Mac + version]

  • Version du produit Norton : [indiquer la version]

Pouvez-vous vérifier s’il existe actuellement un incident connu ou un problème de compatibilité avec la dernière version du navigateur ?

Merci d’avance pour votre aide.